Blue Florist Reviews Summary

Customer Service

Pros:

• "The staff on the phone were very helpful and accommodating."
• "I called to order and the man I spoke with was so helpful, polite and patient."
• "Sent an enquiry via email, Goni was quick to respond with an email and phone call, took my order and payment over the phone and delivered the most gorgeous flowers to our client."
• "I was immediately contacted by the very friendly Courier who’d attempted to delivery the flowers."
• "Goni was very helpful when I ordered by phone."
• "Doni was very friendly and helpful."
• "The florist is so so kind, helpful and will sort you out as quick as you need even when you’re in a rush."

Cons:

• "I contacted the driver to take the flowers back and return with fresh ones...he never returned...I phoned the owner who blatantly denied they made the order."
• "Just visited, the man came out and asked if he could help, I told him what I was looking for and he just said no, not right now."
• "Poor choice, no customer service, rude."
• "Would NOT recommend save your money."
• "After they accept the order to deliver to London, payment went through, they cancel as they can not deliver, really disappointed unreliable service, never use this place."
• "Very badly organised, no responses from the customer service team."
• "One to absolutely avoid... if l could give less than one star l would."

Delivery & Timeliness

Pros:

• "I ordered the birthday flowers this morning and they were delivered today, as requested."
• "Ordered at 09.17 delivered before 2pm."
• "Amazing service, my order was delivered an hour and a half after I ordered it!"
• "Brilliant service. I mistyped the post code on my phone by mistake...they called me & the delivery person...delivered the bouquet that evening."
• "Many thanks for the wonderful flowers sent to my daughter yesterday (same day delivery)."
• "Beautiful flowers were delivered the same day after I ordered online at 3pm."
• "They were delivered early the next day in time for the funeral!"

Cons:

• "I would not use them again."
• "Ordered 2 dozen roses for my wife delivered 20 flowers, 5 of which were almost dead."
• "The first bouquet was delivered a week early but Blue Florist rectified matters by sending a second bouquet on the correct day."
• "Absolutely “no go “."
• "Dismissive, unhelpful, uncooperative."
• "This florist sent wilted flowers on behalf of interflora on a funeral today."
• "UNFORGIVABLE!!! Our funeral wreath was not delivered to the Crematorium on the specified date."

Quality of Flowers

Pros:

• "As a trained florist myself, I can say the quality of the flowers used is exceptional."
• "I was completely blown away by my bouquet."
• "The flowers were beautiful and fresh."
• "The bouquet that arrived is just beautiful - the picture doesn't do them justice!"
• "The flowers are absolutely stunning and have received lots of compliments!"
• "The bouquet was STUNNING!"
• "The flowers are first class."

Cons:

• "This florist should be avoided at all costs...he prays on the vulnerable."
• "Would NOT recommend save your money."
• "One to absolutely avoid... if l could give less than one star l would."
• "Absolutely terrible!!! If l could give a negative star l would, unfortunately Interflora use them to cover a large part of Kingston."
• "Moreover I paid £61.00 for a bunch of flowers that looked about £25.00 worth at best."
• "To be honest I was disappointed with the flowers sent as a gift."
• "I was not happy with the service given by this Florist."

Recommendation

Pros:

• "Definite recommend."
• "Highly recommend, kept me notified of delivery on such a special day."
• "Definitely will use and recommend to all family and friends."
• "We would definitely recommend Blue Florist."
• "Highly recommended!!"
• "I would definitely recommend and use them again."
• "I'll be ordering from Blue Florist again and would definitely recommend this service to friends and family!"

Cons:

• "Would NOT recommend save your money."
• "I would not use them again."
• "One to absolutely avoid... if l could give less than one star l would."
• "Absolutely terrible!!! If l could give a negative star l would, unfortunately Interflora use them to cover a large part of Kingston."
• "UNFORGIVABLE!!! Our funeral wreath was not delivered to the Crematorium on the specified date."
• "To be honest I was disappointed with the flowers sent as a gift."
• "I was not happy with the service given by this Florist."