Henry Street Garden Centre Reviews Summary

Restaurant

Pros:

• "The new restaurant is fantastic, absolutely huge and our cake and tea was in very generous portions."
• "Huge restaurant but food was quick, plenty of high chairs, and great changing facilities with included child toilet, which you don't see every day."
• "outstanding food at a very reasonable price."
• "Coffee and cakes are fab!!"
• "The cafe there is great and food is delicious and offer a good range of choices."
• "The restaurant was amazing and the food hot and well presented."
• "The restaurant is very good with very tasty food and there is a section that you are allowed to have your dog with you when you are eating."

Cons:

• "Usual garden plants and equipment to the same high standard but the new restaurant is a bit disorganised, with no dedicated coffee and cake area like there used to be."
• "Some food seemed reheated or had been kept warn too long and dried out."
• "The only downside of this place is the prices for the plants themselves as well as the restaurant."
• "Wow! Possibly the most disorganised café that I have ever experienced."
• "Cafe is nice but queuing both sides is a bit disorganised and seemed to take a while."
• "The restaurant has great food and would benefit from having better views of gardens/outside."
• "The food is not only expensive it's also not very good."

Staff and Service

Pros:

• "the staff also are very helpful and smiling friendly."
• "Staff helpful and friendly."
• "Staff are always really helpful and nice and I always get some great things."
• "The staff are always happy to help and advise you on anything you might need."
• "All of the staff I came across were helpful, and the whole place including the toilets, were extremely clean."
• "Staff were helpful, engaging and happy."
• "The staff are very smart in their uniforms and were very helpful and friendly."

Cons:

• "management apparently don't care."
• "I think the staff could be friendlier esp the restaurant staff."
• "However, as we walked thru auto door we had forgotten to put mask back on and was confronted by rude member of staff."
• "Sadly we were greeted by Alan, the Manager, who quite frankly is rude, aggressive and belligerent."
• "Restaurant staff could have been a lot friendlier and more helpful."
• "Some staff could be more cheerful (some need some customer service training)."
• "Unfortunately, the manager (Alan) was rude to me on a recent visit when I questioned him about a small selection of slightly neglected herbs."

Facilities and Accessibility

Pros:

• "I have never had a problem parking."
• "very accessible with a wheelchair."
• "They also deliver for free, and carry things to where you need them in the garden - through the house if necessary."
• "Great xmas decs which was enjoyable for the kids. Plenty of room for a double pram. Clean toilets."
• "all affordable prices whatever your budget."
• "The whole garden centre is also dog friendly with well behaved pooches welcomed."
• "There's ample parking with plenty of disabled bays and although the outside plant area is on two levels there are excellent ramps for both trolleys and wheelchairs."

Cons:

• "Only downer was it wasn't easy to find the plants I was after as signage was a bit lacking."
• "Walking round centre was confusing as it no longer seems to flow from one area to another."
• "The new restaurant was dark and dingy."
• "Finding the exit was a challenge because you are directed through the checkouts and if you haven't bought anything it can be difficult to negotiate through the queues."
• "Not suitable for toddlers as they get bored."
• "The outside eating area had not been cleaned and there were discarded napkins, bits of paper and plastic containers left around."
• "My only gripe is that they should not allow dogs into the restaurant where people go to eat!"