Millbrook Garden Centre Reviews Summary

Product Variety

Pros:

• "Everything for garden (and lots for the home) under one roof."
• "They sell Christmas trees, ornaments, lights and lots of things for Christmas."
• "There is a clothing section, food area and so many other areas."
• "They have a large variety of plants."
• "The range of plants is superb, and although it adds up quickly, when you are choosing which ones to have (nearly impossible given the choice) compared to plants that are not in such good condition it’s not bad value."
• "This Garden Centre gets bigger each time I visit. Lots of choice of plants/trees etc very nicely set out plus ornaments, garden furniture, sheds, fences, seeds, clothes, gifts the list goes on!"
• "They have a wonderful choice of plants, trees and flowers."

Cons:

• "First impression looks great, BUT then you see the overcrowded fish in the tanks and how many were VERY SICK."
• "I find it very over priced, you can find most item cheaper in other garden centre or online."
• "However Millbrook has become so expensive.. Haven't been to restaurant... Far too expensive now for quality of food."
• "The other bits are very pricy and not always things that folk would want for gifts."
• "Very limited stock. The largest range was in footwear."
• "Also the plants are expensive however you are happy to pay for the lovely and unique items they have in store."
• "Ok, it's a garden centre. Some items seemed quite highly priced."

Customer Service

Pros:

• "Helpful, friendly staff."
• "Staff are helpful, and if they don't know, usually know someone who does."
• "The staff are friendly and very knowledgable."
• "Staff are helpful and friendly."
• "All the staff are friendly and always ready to help."
• "Really friendly helpful staff. Excellent covid-19 precautions."
• "Staff were very friendly and helpful. Even phoned me when I left my glasses behind at the checkout so I could go back and pick them up!"

Cons:

• "Staff are verrrrrry slow."
• "Staff stand around chatting rather than open a checkout then shout at you for queueing in the wrong place."
• "Staff helpful but sometimes hard to find someone when you need help."
• "The service in the cafe is shocking."
• "Lady was not apologetic or sorry either."
• "Staff would benifit from better training at the till."
• "Had a disastrous visit to new restaurant. Staff slow and not coping well with orders."

Accessibility & Layout

Pros:

• "Nice atmosphere around and inside the garden Centre."
• "Well laid out especially for disabled people."
• "Adequate parking for disabled and wheelchairs available."
• "Wheelchair friendly and a nice cafe there too."
• "Good access if you use a wheelchair or walker."
• "Great disabled access with large aisles and lots of slopes and toilets for all, this place is well worth a visit."
• "Great layout of how the flora and bedding plants are easy movability."

Cons:

• "I did find it a little disoriented. I felt I was going around in circles."
• "Very inconvenient when you’re walking with a disabled person walking with the aid of a Walker."
• "It was ok except long walk around the flowers to get to the coffee shop."
• "Service a bit random."
• "A bit pricey and seems rather focused on products like garden furniture than actual plants."
• "This should be a great garden centre but it seems to have fallen into the trap of preferring to sell middle-class soft furnishing tut and hiding the plants and garden tools where they can’t be seen easily."
• "Could do better. Must try harder."

Value for Money

Pros:

• "Definitely on my happy place list."
• "It's definitely worth a visit."
• "Not necessarily the cheapest place like for like against on line but convenience and friendly service win out."
• "Good cafeteria you can spend a very enjoyable few hours here plus it is good value for money."
• "The breakfasts we got were good!"
• "Good value for money."
• "Pricewise, I think the plants are pretty good value."

Cons:

• "But came for undersea creatures event for kids. Absolute rip off £10 per child for bubble painting - washing up liquid and paint. And play doh clay."
• "The Deli meals are rather good. The breakfast however (unless you get there before 10.00) is overpriced."
• "Rip off for non members."
• "The restaurant is nice, clean, spacious, bright and well stocked, but again is very overpriced."
• "Overpriced."
• "However Millbrook has become so expensive.. Haven't been to restaurant... Far too expensive now for quality of food."
• "And now the prices are sky high."

Facilities & Services

Pros:

• "Absolutely fantastic our first visit despite driving past it for the last 10 yrs !!!"
• "This place is such a hidden gem."
• "Good covid safety control measures in place."
• "The restaurant is delightful with real food available."
• "They also have a lovely cafe with a variety of food ranging from breakfast to afternoon tea."
• "Excellent social distancing. Well laid out and one way round garden centre."
• "Enjoying our half price coffee and cake in covid safe surroundings. The restaurant makes a visit more enjoyable while perusing and spending to brightening up our garden."

Cons:

• "The restaurant was chaotic with long queues no trays and had to ask for drinking glasses and cutlery because they'd run out."
• "But they stop serving lunches after 2:30."
• "The queue to pay for goods too long need more cashiers."
• "Attending an Easter Afternoon Tea Party - entertainment was brilliant."
• "The prices in the restaurant are absolutely ludicrous."
• "It is a shame you cannot go into the restaurant directly from the carpark, you have to go into the Garden Centre and out of it again to the separate building so if raining you get wet."
• "Café Service was good but food is over priced staff done their best to keep things flowing with the current Covid-19 restrictions."