Dobbies Garden Centre Aylesbury Reviews Summary

Layout and Accessibility

Pros:

• "Big selection of plants done alphabetically which is great if you know what you want."
• "Good quality garden centre with a huge selection of plants flowers and gardening equipment and accessories."

Cons:

• "Less the plant sales layout, of which is uneven and hard to manage a trolley even as an able-bodied person."
• "Queue area could be a bit better laid out - it wasn't immediately obvious that the queue was off to the right hand side of the shop."
• "Now it looks like Tesco stackem rackem and packem."

Customer Service

Pros:

• "The staff were really helpful and friendly even though they were so busy."
• "Staff are very polite and professional."
• "The cafe is staffed with really helpful and friendly staff, with an option to be seated for hot food or self-serve for snacks."

Cons:

• "Staff was wandering around when I asked for help."
• "The assistant was very rude and snatched it away and went to find out came back and told the lady the price and walked away."
• "I rang customer service 10 times in the space of an hour with no one answering. Not much in the way of customer service."
• "The staff are elusive and most really do not have any knowledge of the products being sold!"

Cafeteria and Food Quality

Pros:

• "Our meal in the café was very tasty, and the staff extremely efficient and friendly."
• "We had a lovely wander around and stopped for breakfast which was absolutely delicious."
• "Wow! What a fantastic lunch at Wendover meals that looks just like the menu picture, we also had a pre booked afternoon tea last week which was amazingly good value and well provided, both visits were catered for by very friendly and helpful staff."

Cons:

• "The cafeteria was a disappointment, we were there early with no ques, some people there eating their food. I ordered breakfast for myself and wife and my son ordered for his family at the same time. Our food arrived 25 mins later, and it was cold."
• "Cold food. Returned it and it had been microwaved."
• "The cafe was poorly run tables busy by the time you found somewhere to sit the food was cold."
• "Restaurant appalling! Avoid at all costs! All processed food."

Price and Value

Pros:

• "Wouldn't go anywhere else for my flowers and baskets, they seem to last forever. Not the cheapest but you get what you pay for and the quality is unquestionable."

Cons:

• "I would say everything is a bit over-priced."
• "A large garden centre that you could easily get lost in as there are many departments... almost everything seems overpriced."
• "I have to say even then the prices are overly high and I end up going elsewhere!"

Facilities and Amenities

Pros:

• "This garden centre is catering not only for the gardener, but also those who are looking for Christmas decorations and for those who are looking for a convenient place to eat."
• "Good choice of plants on sale. There is an onsite pet store and a restaurant/cafe plus an Amazon Locker and now a Sainsburys convenience store with butchers and green grocer."

Cons:

• "Outdated, dark and dingy. In need of modernising and very dysfunctional layout."
• "Service was poor and confused. Also ladies toilet was dark as only a couple of bulbs seemed to be working, water shot out of sink and soaked me."
• "No stock. Toilet in cafe out of order."

Christmas Experience

Pros:

• "The winter wonderland display was lovely but we will never visit the Father Christmas again."
• "Last year's Christmas wonderland and santa visit was amazing."
• "It always has lovely Christmas displays and a Santa's grotto."

Cons:

• "Having just waited for three and a half hours in the rain to see Father Christmas, I am not feeling the Christmas spirit."
• "Terrible Xmas offering, restaurant a joke as you couldn’t get a table all reserved for later in the afternoon."
• "Such a shame, the whole Christmas focus has been reduced."