Address: South Rd, South Ockendon, RM15 6DU, United Kingdom
Phone: +441708851991
Rating: 4.4
based on 242 reviews.
Garden Centre & Plant Selection
Pros:
"Impressed with size and variety of choice plants, tools, clothing, lights, garden accessories, ornaments."
"Very nice garden centre with plenty of parking and a good selection of everything you'd expect at a garden centre plus an excellent range of summer houses."
"Has everything you could think of that should be in a garden centre plus more."
"They had a large selection of pots, plants, seeds, outdoor decorations, etc."
"A very wide range of plants, tools, ornaments, the stock is amazing."
"This is a big garden centre, you can purchase anything from garden furniture to plants, stuff for pets, children's books and gifts."
"The garden center has a comprehensive choice of garden products, very healthy looking plants."
Cons:
"Plants were a bit shabby"
"They selling already died plants for cosmic price."
"Wasn't a particularly good range of garden furniture to view."
"Seemed to have very few plants but huge cafe area"
"Not much choice as far as plants were concerned"
"I was severely disappointed by the lack of selection of tools offered."
"The Plants that I purchased had not been watered and not great deal of variety of trailing plants."
Restaurant & Food Quality
Pros:
"Staff are friendly and the food is excellent."
"The breakfast with events are brilliant, plenty of staff on hand to offer help and refill drinks etc."
"Cafe/restaurant serving traditional and good quality breakfasts and lunches."
"Make sure you visit Woody's the cafe they do amazing vegan cakes at reasonable prices."
"5 stars for the food"
"Woody's Cafe is always welcoming, with great coffee and a fantastic selection of cakes."
"The food is excellent."
Cons:
"3rd time occurrence kitchen staff ignore instructions"
"Poor customer service, staff seem to feel due to Covid they are doing us a favour shopping there."
"It’s quite pricey but the worst part is they don’t allowed dogs!!"
"Service is very slow or there are too many customers"
"Our latte could have been been warmer and later our tea cake only had one pat of butter, teapot just about did one cup each."
"The food was very mediocre even tasteless."
"Food was cold too"
Customer Service & Staff Attitude
Pros:
"Lively staff...a really nice garden center."
"Great customer service and very well presented"
"The staff in Woody's are very friendly and helpful."
"Outstanding customer service. Staff are friendly and very helpful."
"Staff are polite and friendly and the tables are clean."
"Staff always super helpful and friendly."
"Very friendly and helpful staff."
Cons:
"Possibly the rudest staff I have ever had to deal with. Not child friendly at all."
"Very poor Management attitude, acting as if they are doing you a favour."
"We were constantly told we had to move our pram then stared at and discussed by staff members (overheard) which intimidated us so much we left early."
"Lot of Staff but far to busy to assist customers, difficult to find any."
"The most rudest staff I have ever encountered on the till today."
"The ladies in the cafe are miserable to no end."
"But it seems like they don't want to show much help in finding things... Staff not helpful"