"Took half hour for the cafe to take my order then another 25 mins for the coffee to come to the table."
"If your restaurant doesn't go back to it's old system soon you will not only lose your customers but you will also lose your staff."
"One of the members of staff (Helen) was extremely rude to my partner - pretending she didn't understand him and duly humiliating him."
"Restaurant terrible... waitress said I can take them off for you, what a terrible thing to say as she clearly has had no training about cross contamination."
"The service in the Shepperton branch cafe this morning was Appalling my friends and I had a long wait to be seated and an even longer wait to be served."
"Terrible service and no smile or apologies."
"So disappointed by the attitude of staff on a quiet Sunday more could have been done to improve the experience."
Food Quality
Pros:
"Very good had a nice coffee which was a freebie for on their mailist."
"I would recommend going for a lunch and the ploughman's platter is delicious!"
"Go here for breakfast and it is always amazing. Value for money and top quality!"
"Lunch in their large cafe was speedy and delicious."
"The salad was excellent and the burger so large my wife could not eat all of it, we waited less than 10minutes for the food and 5 minutes for the drinks."
"The poached eggs being a prime example, perfectly cooked and very enjoyable."
"Food was good temperature, very tasty and great service."
Cons:
"Missing items, cold food etc."
"Had a dreadful lunch today, hot turkey roll on cold plate red onion very tart."
"Food was disgusting. Had fluff on the plate. Scrambled eggs were dry."
"Jacket potato very underwhelming, small not many prawns, sauce tasteless."
"Disgusting hot food. (Halliford). Very slow counter service. Indifferent staff."
"Tried fish & chips, overcooked batter, chips were dry and lacking potato these were cold as were the peas."
"Love Squires but food was terrible. Sent back an order as it was almost raw, the replacement was over cooked."
Atmosphere and Environment
Pros:
"A lovely garden centre with lots of wonderful gift ideas."
"Squires is a must visit this time of year. The Christmas display is out of this world and the whole garden centre is turned over to the display."
"Great garden centre has huge variety!"
"What a lovely place to spend a few hours."
"The environment and relaxed atmosphere is lovely."
"Fabulous garden centre, plants looked well watered and healthy."
"Lovely garden centre. Helps to get away from suburban life."
Cons:
"This is the 3rd Squires I have visited recently and, sadly, all of them have deteriorated in both quality of goods and customer service."
"Have been visiting squires shepperton for many years. Really felt today that the bedding section looked rundown and not up to their usual high standard."
"Sadly like most garden centers now, it is mostly craft kits and chintz tat and a tea room."
"Very busy, noisy and not organised place. Plenty dirty tables and slow service."
"It’s a show garden centre, not sure who can seriously shop here as it is very expensive!"
"The indoor plants section was far smaller than the kids toys section, or even the food/drink offerings."
"Unfortunately the store was a mess as they were changing over from Christmas but this is excusable as it has to happen."