Primark Reviews Summary

Selection and Variety

Pros:

• "they have excelled selection of children's and women's clothing and accessories."
• "Huge selection much bigger than our Loughborough branch."
• "provides a broad range of clothing for both men and women and kids."
• "they also sell accessories for electronics and clothing."
• "Primark offers affordable and fashionable clothing for men, women, and children, with a wide range of styles available."
• "You can even find Harry Potter merchandise and Disney!"
• "Great collection of clothing, footwear and accessories in store."

Cons:

• "The choice of girls trainers is appalling."
• "They never have all the sizes available and if you ask the staff they just say its whatever you see out thats available and theres nothing in the back."
• "I think some clothes can be made a bit small and not very generous with the material in some sizes."
• "they don't always have every size available."
• "Everything is mess up. I can not find anything...the kids clothes are mixed from newborn until 15 years...boys with girls together."
• "Not enough room between some of displays so you are constantly being barged into by ignorant people."
• "The items are placed close together and most passages only allow one person/wheelchair/pushchair to access at a time."

Store Layout and Accessibility

Pros:

• "The lady showed me to the accessible changing room that was more comfy than a standard cubicle."
• "To date the largest store that Primark operate worldwide is Manchester, which occupies a retail space of 155,000 sq ft (14,400 m2) spread over three floors."
• "The place is accessible to all, providing more than one elevator and escalator to ensure easy access and encourage traffic flow."
• "Spaced out better for wheelchair access I could get up and down the aisles without catching clothes and taking them with me."
• "The main entrance is wheelchair accessible."
• "They have a designated checkout for anyone with a disability, which is unusual, but welcome, in stores."
• "The store has three organised floors with sections divided by age and gender."

Cons:

• "The store is a mess everywhere I walked garments were on the floor."
• "This branch doesn't have a great layout and the aisles are a bit squashed."
• "No toilets. No parking. Not easy to get around if you have a pushchair or a wheelchair."
• "they don't have customer parking even in near streets as it's based in city centre."
• "The children's department is on the third floor so requires you to wait for the slow lifts if you have a pushchair."
• "It's okay .. aisles are very compact and crowded and they keep moving stuff around the store."
• "Very cramped layout and disorganised."

Pricing and Value

Pros:

• "Prices are good but I have noticed an increase in some prices compared to a year or so ago."
• "You can pick up some real bargains here but you need to shop off peak if you want to have a proper look around."
• "Quality is good for the price."
• "Primark always has a wide variety of styles and the items are always good value."
• "Cheap parking attached to the shopping centre the Primark is in."
• "Visited last Thursday 22nd November for an extensive shopping session and as always prices are good value for money."
• "Reasonable prices, especially for sale items."

Cons:

• "Prices have gone a little on the steep side recently but it is what it is."
• "Cheep but not going to last you very long if you are a very outdoors/active person."
• "Most stuff they sell don't last, I've got a hoodie and a bag and I don't think they lasted 2 months before tearing up bit by bit."
• "Also the clothes don't really last very long, I'd rather pay a bit more and have longevity."
• "Prices aren’t quite as cheap as they used to be."
• "The clothes are always on top of the trends, and extremely affordable."
• "Pure hell on earth, brings out the worst in humanity."

Customer Service

Pros:

• "Good shop with lots of choices. Quick refund and returns at customer counters."
• "there are staff who would help you in the right direction."
• "Staff is amazing especially Katie at the till who provided sterling service throughout our checkout as well as helping us with some luggage inquiries."
• "Lyka is a member of your staff who performed her role excellently. She is a credit to your team."
• "Most staff are happy to help & polite."
• "The staff always keep on top of it."
• "Staff are friendly and willing to help."

Cons:

• "Won't shop there again and they didn't get my £35 - unfortunately I have a dress I can't wear."
• "Not very good service at the till today."
• "Some staff need to learn how to be considerate & apologetic."
• "the shop assistant was very rude."
• "Where the manager named Suhani was very rude which is not fair for a customer."
• "the staff was being difficult not servicing me."
• "Staff aren't helpful at all."