Asda Roehampton Superstore Reviews Summary

Customer Service

Pros:

• "Sam from customer service point knows how to delight the customer and certainly knows how to provide 5-star customer service."
• "Jenny was very helpful even made sure that people do not jump the queue which is in todays standard not found that made me happy and she was very friendly which makes the shopping experience worth while."
• "Been shopping here for a long time. Can be hard to get customer help at times but a lovely lady called 'Jenny' is amazing and bubbly on the tills. She is the highlight of the shopping trip! Whilst offering a fast checkout process she shows genuine care for customers!"
• "I visited Asda Roehampton pharmacy today and the service provided by Sarah was excellent."
• "I think this store is excellent, good choice of food, staff are always friendly and extremely helpful."
• "The only saving grace was the lovely lady on the checkout."
• "A wonderful member of staff called Illish was so very cheerful and helpful."

Cons:

• "Staff was extremely unhelpful and rude."
• "Staff uses bike area as a smokers social club. Right next to the smoking prohibited sign. When I told them they became offensive."
• "They really need to invest more in floor staff customer service."
• "Self-checkout is a mess of poor machines and inattentive staff, best avoided."
• "The lady in the head scarf working at 9:30pm at the self-service need to be put onto a customer service training course."
• "Genuinely atrocious. Customer service is barely existent at this store and particularly bad in the Cafe where I was ignored then verbally abused."
• "The customer service was terrible as no one could tell me / answer me when my groceries would be delivered."

Store Experience

Pros:

• "Very good selection of item's. Improvement on food quality also asda guarantee to be cheaper than other super markets."
• "So maybe the prices are good, the car park is easy, the selection of goods is ok."
• "A hand car wash is also located in the upstairs car park, and charge reasonable prices, you can just leave your car with them whilst you shop and pick it up after."
• "Very big ASDA - I have shopped here for a few years now, has pretty much everything you need for essential shopping and more."
• "It's a good store with a big selection of products."
• "Solid supermarket. Well stocked most of the time and have done incredibly well during lockdown."
• "This shop has everything you need, food, clothes, shoes and boots, kitchen and home wares, toiletries etc and a whole lot more."

Cons:

• "I have been Asda customer for years, but something has changed in the couple of last years, since they introduced B&Q, they cut off a lot of the brands, less choice."
• "Never go there at late night after 10pm if it open 24hrs. Not enough staff. Not helpfully."
• "Really not a fan of Asda anymore and this store reminds me why. Firstly, having to access the store via an indoor car park is bad news for people with respiratory problems."
• "Was most disappointed to see members of staff wearing their masks BELOW the nose, including the store manager."
• "Utter Rubbish, very unprofessional staff, they're almost very rude and don't even care."
• "The most horrific store I’ve ever been in my life. I had to wait in the queue at the till with 3 cases of 24 cans each in my arms just to be informed that the till was closing."
• "No social distancing being enforced. No mask wearing being enforced at the door."

Product Quality

Pros:

• "The best, staff very helpful & cheerful, store is clean. Good stock levels, fruit & veg always fresh."
• "I come here for my fruits and vegetables and they are always stocked up."
• "Loads of cool products at cheap prices. Such a life saver in lockdown."
• "Large store with a huge variety of products."
• "At Asda roehampton vale you can find almost everything you need."
• "The bespectacled lady operating the sanitizing station at the entrance was absolutely charming, despite some rather obnoxious customers."
• "Visited yesterday first time in this store was doing shopping with my daughter to stock up on uni shopping, store was very busy, ques going down the isles."

Cons:

• "Most vegetables expired when you cook at home. No proper routine check out.. Quality of meat cutting very bad ..pieces of small bones you feel while eating."
• "Frozen food left outside the fridge areas, Frozen food left at till point unwanted to go bad."
• "There are flies inside the roast chicken greenhouse."
• "OUT OF DATE PRODUCE ALL AROUND THE STORE."
• "Asda now only have tight short shorts like a circus unicyclist, sirque de soleil...so wrong."
• "Leaving this 1* review for the customer toilets alone. You need a shower after going into these, urine everywhere and the stench is horrendous time after time."
• "The toilets are the worst iv ever seen always out of order and when you can use them they're disgusting like they have never been cleaned."

Staff Behavior

Pros:

• "Ian in Wines could not have been more helpful, efficient and just brilliant."
• "The guy that served me at the till, Martin, very nice man."
• "Thanks very much to Kelly in the bakery and today's Duty Manageress for solving a cake icing problem."
• "Me and the wife go regular to Rohampton Asda and we loved the friendly welcome from the security and the helpful staff walking the floors and stocking shelves our main delight how friendly the staff on the tills polite friendly welcoming and very helpful."
• "I am always very happy with this shop - staff are helpful and there is a wide range of stock available."
• "Always found the staff helpful if you ask nicely which a lot of people don't !.loads of choice good value and fresh."
• "This ASDA is so cool and awesome for the everyday! I always goes for the special deals."

Cons:

• "Your fella with dreadlocks by the tills has the strongest and the most disgusting perfume ever... when I tried to tell him he gave me a terrible attitude."
• "RUBBISH TEAM LEADERS, KEY HOLDERS, DEPARTMENT MANAGERS."
• "Terrible experience here with unbelievably rude staff, especially elderly man named David. Never been treated so badly anywhere."
• "Went To asda roehampton last night went to get some heroes on the shelf for a fiver went to the till and turned out they was £8."
• "In the early morning shift it is possible to see mice feeding on the large breads that are with the ends uncovered."
• "Poor organization. The schedule for the NHS, which was supposed to be from 8:00 to 9:00 AM, is actually from 7:30 to 8:00."
• "The man with the long dreadlocks was extremely rude and kept muttering under his breath and kissing his teeth at me."

Store Management

Pros:

• "Busy but well organised, Covid wardens in place and asking that masks should be worn."
• "The delivery arrived quickly and fresh. I do recommend this service for emergencies."
• "Customer service at Roehampton this morning was excellent."
• "There is also an opticians, money changer, pharmacy and locksmith on site as well if you ever need them."
• "The security guy is very rude and unprofessional."
• "ASDA as a store may be average but their home delivery service is way below average."
• "A hand car wash is also located in the upstairs car park, and charge reasonable prices, you can just leave your car with them whilst you shop and pick it up after."