Autocentre Ltd Reviews Summary

Customer Service

Pros:

• "Fantastic service and excellent communication."
• "Friendly team of people and a lovely clean and warm waiting room."
• "Staff were really friendly and helpful from the minute I got in."
• "Impeccable staff always very helpful."
• "Very professional. Very polite staff in the office."
• "The staff are really nice and welcoming."
• "I've used this garage several times now and every time I have been more than happy with the service given."
• "Very professional, high quality, I was kept informed at each stage by their friendly professional team."

Cons:

• "Avoid this garage at all cost!! They are nothing but bullies, bare faced liars and thieves."

Quality of Work

Pros:

• "After using main dealers for years I can honestly say the Auto centre will now get my business."
• "Having had the repairs I nearly cried when I drove off because my car felt AMAZING!!"
• "Car got repaired ahead of schedule and for considerable less then JLR."
• "Always extremely professional and helpful."
• "I've used Autocentre for a variety of vehicles over the years and they've always completed work of excellent quality."
• "First class communication, quality work all clearly explained."
• "Great job done by John and Simon, have used this garage for a few years now and always been pleased with the work/repairs."
• "Always a professional service from very competent mechanics."

Cons:

• "Unfortunately my car failed it's MOT here... and trying to charge me £275 to replace the entire wing mirror unit."

Value for Money

Pros:

• "Better than main dealer service but a great deal cheaper."
• "Fixed my faulty tyre valve today in super quick time for a very reasonable price."
• "Amazing, my car failed it’s mot which the garage very kindly squeezed in for me and got it back to road worthy within 3hrs at a reasonable price."
• "They understand our needs and offer us a great service that keeps our vehicles on the road. Highly recommended."
• "Great customer service, great prices."
• "Excellent value for money."
• "I've used Autocentre for about 20 years. They're always professional, helpful and friendly. They keep you updated throughout the job and they're reasonably priced."
• "As ever with ACL no quibble - no charge - and to top it all off - great, friendly and professional support from Simon."

Cons:

• "Friend of mine just paid £900+ for mot parts etc. Car is constantly need of repairs they had him. Get a second opinion before having work done by them."

Convenience

Pros:

• "Used this garage as it was convenient for work. Booked online on a Sunday which was handy."
• "We use Autocentre for all our vehicles which need keeping on the road at a moment’s notice."
• "Autocentre were able to fit me in at short notice for an MOT."
• "Being a newby to the Chorley area after living in Preston my whole life I was so nervous finding and taking my car to someone new."
• "Can't thank them enough for their ongoing amazing customer service. Definitely the best garage in chorley."
• "Very professional, so professional in fact, I decided to have two new tyres as well."
• "Had my car serviced in August and was advised of additional repairs required. In September I had an MOT, replacement tyres fitted."
• "Very professional in terms of easy drop-off and prompt completion."

Cons:

• No significant cons related to convenience were mentioned in the reviews.