McDonald's Reviews Summary

Service Speed

Pros:

• "Very typical of the McDonald’s chain with food quickly available. Quality is to the standard that you would expect."
• "the service is good and fast."
• "Convenient location, quick table service especially when in a hurry or just for quick food."
• "Much better here than it has been in the past, order on your phone and collect at collection point or table service! No more annoying queues."

Cons:

• "Possibly the slowest fast food ever, had breakfast here... yet it took ten minutes to get breakfast."
• "Thought McDonalds was meant to be fast food- as this store isn't fast at all."
• "Waiting times are bad, screens with orders are not functioning."
• "Quite shocking how slow the service is here...never seen so many staff do very little."
• "The food was stale and dry, but it was too busy to even try to talk to someone about it."
• "However this branch is so slow. A 15 min wait for a single item is pretty poor."
• "I had to wait 40 minutes for a sweet chilli wrap no one was happy about having to wait this long."

Food Quality

Pros:

• "The veggie burgers are well worth trying. Satisfying and tasty!"
• "The chips were nice and hot."
• "Food is fresh and well prepared."
• "This is my 7th visit to this branch- perfect quality of food."

Cons:

• "Food was rubbery and only slightly warm."
• "Barely any sauce in the poorly assembled burger."
• "The food was luke-warm at best."
• "The food was stale and dry, but it was too busy to even try to talk to someone about it."
• "Food looked like it had been squished together in a bowl then thrown on the bread. The fries were cold."
• "Tar in burgers, cold chips mixed with fresh, flat coke everything is bad in my meal."

Cleanliness

Pros:

• "Pretty clean toilets and areas around the building."
• "The premises are clean and well maintained."
• "The restaurant is clean and modernised."

Cons:

• "This place is disgustingly dirty."
• "The restaurant was unclean, seat was ripped, rubbish on the floor, tables were dirty."
• "Not the cleanest, especially the gents toilets."
• "The whole place is generally disgusting, including the toilets."
• "Absolutely vile, the environment and hygiene of the place was absolutely disgraceful."
• "The store wasn't particularly clean and the bin upstairs was overflowing."
• "Dirty store, spills all over tables and floor. No one cleaning up."

Staff and Service

Pros:

• "The staff are efficient, friendly and helpful."
• "The employees were nice though."
• "some of the staff are very helpful n friendly."
• "All the members of staff were so helpful and polite and nothing was too much trouble."
• "Great team, efficient and great service!"
• "Friendly & welcoming member of staff in the dining area."
• "The staff were friendly and efficient with questions."

Cons:

• "Every time I order from them they forget something or do something wrong."
• "Cold fries were replaced resulting in a blond haired female server being demeaning and juvenile in her handling of this."
• "Feel bad for the employees, as delayed processing time and waiting makes some customers angry and they are arguing with staff."
• "Forget delivery, this branch is simply unable to put all ordered items in a bag and hand it to the delivery driver."
• "Ordered a double quarter pounder cheeseburger meal, and I received everything but the double quarter pounder cheeseburger."
• "Just like all McDonald's. Run by clueless managers, staffed by incompetent monkeys that seem to be tampering with the food."
• "Rude Manager, unprofessional, waited 15 mins for a happy meal only 3 cars ahead."

Ambiance and Facilities

Pros:

• "Great perches overlooking the road upstairs if you enjoy people watching while waiting for a friend."
• "Life just wouldn't be the same without the occasional pilgrimage here."
• "Inviting welcome easy to use screen transactions; nice waiting for order to be called out."
• "Interactive tablets for kids and phone charging at some tables."
• "There was seating available upstairs and the tables were being wiped down hastily when they became free."
• "Free WiFi. Buy 6 coffees and get the 7th free!!!"

Cons:

• "Despite there being a bouncer on the door on a Monday night, we still felt unsafe."
• "Full of uncontrollable riff raff and hooliganism is rife."
• "No ventilation upstairs - and faulty WiFi / IT systems causing ordering difficulties."
• "Very limited seating space downstairs."
• "Given the number of patrons hugely insufficient seating."
• "Also they need blinds on their upstairs windows as the sun shines right in your eyes."
• "Terrible security, gentleman who was inebriated trying to order food, and security videoing him off their phones."