McDonald's Reviews Summary

Location & Parking

Pros:

• "They have 60 minutes free parking for customers which is great if you're too early or waiting on a delayed flight."
• "Close to the airport that gives you a break after getting there. Plenty of car park space."
• "Excellent location close to Heathrow Airport Northern Runway. You can hear and see the planes too."
• "VERY GOOD LOCATION RIGHT THERE BETWEEN ALL THEM HOTELS AND A GAS STATION 1 MINUTE AWAY AND ON THE WAY TO THE RENTAL RETURNS VERY CONVENIENT QUICK SERVICE."
• "Good location as well."
• "Nice place to stop for lunch around the Heathrow area, 1 hour free parking."
• "Literally 5mins drive from Heathrow Airport Terminal 2/3 and you can have 90mins free parking 🅿️."

Cons:

• "Careful, they have a car park operator that charges you £100 for parking longer than 1 hour."
• "Most of the parking spaces were taken up by taxi drivers which should not be allowed as there is only an hour waiting time so makes it awkward to find somewhere to park."
• "Received a parking ticket for overstaying."
• "Parking SCAM! DO NOT visit this McDonald's near the Heathrow Airport."
• "Got £100.00 parking fine !!!!!! Even though sat in and bought food as met up with family !!!!."
• "Having received a £100 fine for parking!!!! 60mins is permitted."
• "Very poor parking arrangement. customers can't stay more than an hour or they receive a parking charge notice from MET."

Service & Staff

Pros:

• "Service was nice and quick."
• "Staff are polite and service is good."
• "Gotta be honest, some of the best staff around."
• "The 'waitress' Alexandra was exceptionally friendly and with her welcoming beautiful smile made it into an experience."
• "The drive-thru staff was helpful and patient."
• "Amazing experience at Macdonalds good service very clean fast service very friendly staff & professional too."
• "We’d like to thank all of the staff there as well for being very polite and considerate."

Cons:

• "Very horrible service. I ordered McFlurrys through the drive-through and they asked us to enter the takeaway."
• "Very rude staff. Always complain about me and my friends when we do nothing but socialise and enjoy our food like everyone else."
• "The staff on this McDonald’s are unhelpful, inhuman and rude."
• "Wrong burger made and staff members did not speak any English so did not understand what the issue was."
• "Horrible rude staff always getting the order wrong."
• "Terribly rude staff, who was smoking and swearing in front of the kids!"
• "The staff are not friendly at all and always talking to their colleagues."

Food Quality

Pros:

• "The food each time was hot and fresh. The food tasted better than what we get from the McDonalds in the USA."
• "Tried the Big Mac Jr...and I have to say it was very enjoyable."
• "McDonald's Restaurants, food and standards you can always count on. A memorable visit made more special as was with my daughter."
• "The food was the hottest I ever had it from a fast-food restaurant and it seriously tasted great."
• "Food was hot and tasty. Price was just right."
• "Tried the Mc plant burger for the first time and I have to say it was tasty and better then I was expecting."
• "Food was fine. But considering this is just down the road from Heathrow I wa disappointed with the men's toilets."

Cons:

• "The food was okay but the soft drinks had no taste at all."
• "The vegetarian burger is not a patty anymore but 2 x vegetarian finger. That's so bad."
• "Food is served cold."
• "The food tastes off. The nuggets smelled of old frying oil."
• "Gave me the wrong order and the food, Big Mac and the happy meal both left us with bad stomachs the day after."
• "The burger doesn't taste meaty, the bun has none of the quality of freshly baked goods and the fries were limp and tasteless."
• "Food was cold, and only received half of my order."

Cleanliness & Maintenance

Pros:

• "Clean, quick and comfortable."
• "Clean toilet."
• "Their toilets smelt amazing and were clean and nice to use unlike some McDonald's restaurants I have been to."
• "The restaurant is clean and tidy."
• "The seating area was clean."

Cons:

• "The actual restaurant and toilet is dirty."
• "Floors were sticky and obviously in need of cleaning."
• "Toilets were all disgusting (including the ladies' according to my partner)."
• "The floor in the toilets were slippery."
• "Both toilets were blocked and there was used toilet rolls all over the toilets."
• "Many tables covered with debris and paper Trash, few clean places to sit."
• "This McDonalds was disgusting the seats were filthy and the Ketchup was filled with mold."