McDonald's Reviews Summary

Cleanliness

Pros:

• "Clean, with a member of staff cleaning while I was there."
• "Lockdown review: Everything was clean, a proper spaced queueing system was in place, the employees were wearing masks, there were screens."
• "The place is usually clean and tidy."
• "Very good on the cleaning tables, staff are helpful."
• "McDonald's in Cambridge City Centre... Clean and tidy staff on hand to help with your tray after eating in."
• "For the level of traffic they see they offer extremely fast service and all surfaces appeared to be clean."
• "Clean and well kept."

Cons:

• "Food was disgusting."
• "This place is FILTHY tables not wiped clean old smeared food and greasy surface."
• "Very Dirty and needs a very good deep clean."
• "Disgusting women’s bathroom. One was clogged, the other had no tissue."
• "This place is a dump. Despite the best effort of the staff, it's often dirty, dark and depressing."
• "Saw many members of staff just walk past dirty tables and not coming back to clean them."
• "The bathrooms were a complete mess."

Service

Pros:

• "Service was good, staff was friendly."
• "Prompt and effective service."
• "Another 2-3 minutes later my food order had arrived."
• "Greeted by friendly staff who took my order and even asked if I would like table service."
• "Great service, nice staff, there's one person in particular who is always cheery and makes me smile."
• "The food and service was great."
• "Staff are very helpful and friendly, nothing is too much trouble."

Cons:

• "Overcrowded, not enough employees."
• "Very disappointed with this place, always getting orders wrong."
• "They can never get the order correct, always things missing."
• "Had to keep going back to the counter as order wasn't complete or food past its service time."
• "Very rude service."
• "The assistant manager 'Andrew' on duty was rude and borderline racist."
• "Just rude and unfriendly never again."

Atmosphere

Pros:

• "All in all a great visit."
• "Wow was it busy but a fantastic atmosphere."
• "It is a really nice and happy environment."
• "Food cooked lovely and we all had a wonderful time and fun."
• "Although this one does have a magical quality to it."
• "It's cleaner, more relaxed."
• "100% recommend as staff also bring food to tables!"

Cons:

• "Maybe it was bad timing but when we visited we both said it was the worst atmosphere we had experienced at a McDonald's."
• "Nobody there cleaning tables or getting rubbish out."
• "Bloody awful experience."
• "Only complaint would be there are no windows upstairs and the music is quite loud so it feels a bit echoey and claustrophobic."
• "Sometimes it isn’t a very good atmosphere as youngers (especially teens) like to blast music."
• "A thoroughly miserable experience all round."
• "Bloody awful experience at this McDs in Cambridge."

Facilities

Pros:

• "This store has recently had a refurbishment."
• "Decked out with at least half a dozen touch screen ordering posts with seating downstairs and on the first floor."
• "Plenty of seating, which includes ground and first floor."
• "It looks deceivingly small from the outside but is actually pretty big, plenty of seating."
• "Self service machines are nice."
• "Didn't use the toilet."
• "Facilities locked up had to get staff and once entered found lack of cleaning."

Cons:

• "Toilet floors were drenching and my 4-year-old son fell over and is now bruised very badly."
• "The amount of seating downstairs is not huge, so if it's busy you'll have to go upstairs."
• "The dark entrance is covered with grime and litter."
• "Tables dried in rainforest."
• "Not enough seating! Not the cleanest Macdonald's I've been to."
• "I didn't notice a lift to the first floor."
• "It was so dirty and wet that I had to find somewhere else to take her! Not impressed!"