Address: Nonsuch Business Park, Kiln Ln, Epsom KT17 1DH, United Kingdom
Phone: +441372736000
Rating: 4.6
based on 118 reviews.
Customer Service
Pros:
"Stuart and Sophie was fantastic and professional and made the whole process of buying a car so quick and easy."
"Looked after incredibly well by Subah; he spent the time we needed to choose the right car for our family."
"Tom Scammell and the team at Wilsons were great, and super professional to deal with."
"A Professional environment and our salesman Joe found just the right car for me."
"He has since checked to see how we are finding driving the Captur and we know that he is on the end of the line should we need him further."
"Professional and quick! We bought a new car recently from them and they were fantastic in recommending the right car."
"First class customer care. Really listened to our requirements."
Cons:
"Everytime I plug my phone into the USB my contacts get wiped, paid extra for back sensors which only work now and then."
"It obviously would have helped if I had dealt with just the one guy throughout …but it was not possible."
"I went to look at some hyundai cars. There were two young ladies who just didn't seemed liked they even wanted to be there."
"Car was dropped on Monday 9/1/23 for mot which it failed... after collection I noticed the MOT WAS DATED 12/01/23 SO YOU HAD THE CAR FOR 6 DAYS AFTER COMPLETION WITH NO CONTACT YOURSELVES."
"Although Subah and Jake were helpful and informative... I’d definitely NOT recommend part exchanging a car with Wilsons."
"The key deposit arrangement was a little confusing at first, as I'd never used such a system before."
"Contact with Wilson’s needs improvement."
Facilities
Pros:
"Customer parking seems better, directions were clear, there were a few spaces available."
"Very happy with my purchase and the whole buying experience."
"Even had a follow up call a week later to see how things are and if there was anything they could do."
"Staff really good and great communication."
"Friendly efficient service."
"Both cars were immaculate! Can’t fault them!"
"The waiting area was clean and hot drinks were available."
Cons:
"I am still fighting this case and I hope I can get my money back or be able to speak to the managing director at the dealership."
"Terrible customer service, been taking my vans there for 6 years and every time i call up to book in there is some discrepancy."
"Communication about the progress of my vehicle could have been better. I had to contact reception to ask if my vehicle was ready."
"If I could give zero stars I would absolutely shocking level of customer interaction from the sale manager no less."
"They kept lying every time I produce them with a document."
"Apart from when I received the car it had not been cleaned properly on the inside so the valet team has let them down."
"Awful, we drop our car early and it was the last one to be released that day."
Vehicle Quality
Pros:
"You serviced my car really well... my car is a dream to drive and would never take it anywhere else to be serviced or MOT."
"We’re very happy with the Citroen and all the work required on the car was done absolutely as promised at point of sale."
"After upgrading my car for the thirds time with Wilsons all was great!"
"Really great service, the car on collection looked showroom new!"
"Service carried out on time. Pleased with price."
"From start to finish the process of buying our new car was handled with first rate professionalism, efficiency and a personable approach by Freddie, the sales executive."
"I purchased an 8 year old Zoe EV, and they supplied it to me in immaculate condition."
Cons:
"I got my motability car from these March 2018... since then not including service, it has been in for repair twice.. both times I was told no fault... my alarm keeps going off through the night."
"Bought a Renault kadjar in June from this dealership and from the minute I picked. The car up they changed headlights with another car and put damaged ones on a 17 plate... now my engine is leaking oil."
"Zero after sale service, and when my Zoe broke down, after 1 month they sent me an update saying we don't have 'any updates' of when the car will be repaired... very rude."
"They carried out suspension work on my vehicle and failed to ensure that the wheel alignment on the vehicle was correct."
"Very bad experience with this dealer... Wasted my money and day."
"Bought a ford kuga from here about a month ago... It needs tyres as there all cracked on the wall of the tyre."
"Awful experience so many faults with the car. Too many trips back and forth with little to no communication."
Sales Experience
Pros:
"The team were Knowledgeable and not pushy they listened to my requirements and identified a car which coincidentally was the one i had looked at on the website, I love the car."
"Subah was an excellent salesman. He had great knowledge of both cars we did a test drive in."
"All staff were very friendly, even those that were not dealing with me asked if I wanted a tea/ coffee."
"I'd definitely recommend Wilsons Epsom Fiat & Abarth to friends and family because first impressions of the site was superb."
"I would definitely recommend Wilson’s Epsom to my family and friends as the customer service is top notch."
"Great experience buying our 5008. Stuart was helpful and not pushy at all."
"My experience at Wilsons Epsom Nissan was memorable because they had very friendly staff and answered any questions I had."