West Kent Motor Group Online Reviews Summary

Vehicle Description and Condition

Pros:

• "The car was 100% accurately described/photographed and more than met our expectations in the flesh."
• "The car was exactly as described and they gave me a fair part exchange for my car."
• "Quality of the vehicles were presented in A1 condition."
• "The vehicle was as described in the add and I was expressed with the sales man's knowledge of the car."
• "The car is immaculate as advertised."
• "The car was spot on, exactly as described."
• "The car was exactly as described in the advert, an absolute first class vehicle with a low mileage of only 14000 miles."

Cons:

• "They listed the vehicle with numerous attractive features... None of this was true."
• "Very hard to find their tiny forecourt, And they are seriously overpriced, Shop around and you will get a much better deal."
• "I spotted a small issue with one wheel when I got home."

Customer Service

Pros:

• "The service I received was very impressive at every stage and I would highly recommend West Kent Motors to anyone looking for a trustworthy and prestigious dealer."
• "If you are looking for good service and sound advice, this is the place to go."
• "Nothing is too much hassle, which was all the more evident after the transaction was complete when both Gary and Matt followed up with phone calls to sort out a few minor details that could not be sorted out on the day."
• "Well done for the excellent service."
• "Its such a refreshing change to go to a garage where I was treated like an individual and not just like another number."
• "Matt came across as very genuine and trustworthy."
• "Gary at West Kent motors made buying our new car today an absolute pleasure."

Cons:

• "Buying a company car from this company was the most unpleasant experience I have had to deal with in the past few years."
• "Gary's refusal to allow the car out for a test drive."
• "Overated very rude and not proffesional and the salesman is very pushy,Almost desperate for a sale."
• "We were greeted by Gary who had no interest in being pleasant or helpful."
• "Mr Mathue was arrogant and disrespectful."
• "Archetypical second hand car salespeople. Don't trust anything you have not verified yourself."

After-Sales Support

Pros:

• "Purchased my first car from this dealer and love their customer service as my battery went flat after a couple of days and they had a mechanic on the drive within an hour to fit a new one."
• "A completely unanticipated problem cropped up with my motor prior to me taking delivery from them. They had it sorted at the main dealer at great expense to themselves."
• "Fantastic professional and honest service from first phone call to vehicle collection, including PPE issued upon arrival due to the current situation."
• "Gary and his colleague were a great help. They advised me in great detail about my options and was honest."

Cons:

• "I am pleased with the car so far but I am still waiting for the footmats as promised."
• "They neglected to tell me there was only one key until after I had paid."

Recommendations

Pros:

• "These comments are coming from an ex car trader myself so this says a lot about how good West Kent Motors are."
• "Would highly recommend the company."
• "I would definitely recommend to my friends and family well done guys."
• "Highly recommend to everybody!"
• "I couldn’t be happier with my new car. I can’t recommend Matt and Gary at West Kent Motors highly enough."
• "No question this is a five star company run by two very honest and trustworthy people."
• "I can thoroughly recommend this garage to all."

Cons:

• "Ive bought a lot of cars in all my years and have to say the experience with West Kent Motors was the worse ever."