Address: Sovereign Way, Sealand Rd, Chester CH1 4PH, United Kingdom
Phone: +441244393909
Rating: 4.4
based on 117 reviews.
Customer Service
Pros:
"Customer service very helpful very polite."
"The staff make you feel important as a customer, even if you're not looking at expensive new cars."
"After sales service was great too, fixing a small fault quickly and lending me a car while it was done."
"Recently had the pleasure of the great customer service from Rybrook Chester."
"This branch offers genuine customer service like it should be."
"I'm an NHS worker and need to be mobile and they got me back on the road in no time."
"The service from start to finish was exemplary, from the initial enquiry right through to the handover you are made to feel special & not 'just another customer'."
Cons:
"Rybrook Chester, great cars but awful service today from a totally disinterested colleague."
"Had awful customer service from this establishment yesterday."
"Customer service is very lacking, especially with the price you pay."
"Absolutely dreadful, would give no stars if I could!"
"Terrible after sales and none existent customer service."
"Very disappointed with the sales advisers at Rybrook Chester."
"This review is for the customer after care from the garage itself which is well below standard."
Sales Experience
Pros:
"The sales person, Phil Hooton, was an absolute pleasure to deal with."
"We recently purchased an XC40 from Phil at Rybrook Chester and he was a pleasure to deal with throughout."
"David Lloyd-Williams as a salesman has made the whole experience an absolute delight from start to finish."
"Recently purchased an XC40 from Lee. Very knowledgeable about the vehicles and specs available."
"Phil Hooton was an absolute pleasure to deal with. For once there was no high pressure selling."
"The salesman was friendly, knowledgeable and not pushy."
"Bought a Volvo here recently particularly because the salesman David was very helpful."
Cons:
"Having arrived on time, we were made to wait and eventually the (not busy) salesman 'Dan' offered us the test drive booked."
"A weekend of fun test driving for your new car?? Not with Volvo Rybrook Chester."
"Sales guy (Dan) was totally uninterested once we told him we were paying cash not PCP, very patronising."
"The salesman was not waiting for us to answer any questions, he busied himself in and out of the showroom."
"I know car sales people have a very bad reputation as an industry but I have never experienced such a complete lack of professionalism from anyone in a service industry before."
"Salesman unprofessional, waffled for hours and was overly keen on up selling things for the commission!"
"Nice selection of cars shame about the sales person."
After Sales Support
Pros:
"After sales service was great too, fixing a small fault quickly and lending me a car while it was done."
"David's product knowledge and approach to customers was superb, especially when it came to sorting out a couple of minor snags."
"I've taken my car to address some minor issues when it was still on the 3 years, and it was always put right."
"The aftercare was exceptional which I thought was a nice touch."
"Took the car in for annual service and MOT test in October. Needed some work but nearly all major stuff was fixed under the warranty."
"Really good job, and always comforting to deal with a professional company."
"The aftercare was exceptional which I thought was a nice touch."
Cons:
"On road testing the vehicle the cambelt slipped, wrecking my engine."
"I’m extremely disappointed about the last minute call and cancellation."
"No phone call to say car is ready and the aftercare left me regretting going to them in the first place."
"Extremely disappointed with the poor service experienced today."
"They didn't seem to know what was going on. All the frills are in the front of house showroom but they need to improve their after care service."
"After Sales support has left me feeling cold."
"End of day and a number of calls to Volvo Assist and Rybrook Chester later - still no sign of a hire car."
Overall Satisfaction
Pros:
"They are both assets to this business because of this I will become a loyal customer in the future."
"I have been pleased with my experience."
"We have been dealing with Rybrooks Chester for many years and have always had excellent service."
"An excellent experience, enjoyable, easy, stress free, no hard sell."
"Purchased my new car from here this week, very friendly well run business."
"The overall experience was highly professional with a personal friendly approach."
"Fantastic Service from the Rybrook Chester team."
Cons:
"Save yourself the stress and look elsewhere."
"I have had Volvos most of my driving life. No more, I have bought a BMW."
"Usual story bending over backwards to entice you in to buying a car then after they have your money they are on to the next one."
"Never have I had such difficulties to try and buy a car!"
"The way I have been treated by the above has been a disgrace, beware."
"To say I was disappointed was an understatement!"
"The Volvo strap line is 'Redefining Perfection' - the lived experience is more like 'Enduring Imperfection'."