Address: 124 High St, Hadleigh, Benfleet SS7 2PB, United Kingdom
Phone: +441702553791
Rating: 3.6
based on 171 reviews.
Food Quality
Pros:
"Food is always hot and well prepared."
"The chicken nuggetts are tasty and moist inside and crispy outside. Well done keep it up."
"Quarter pounder with cheese fine! Mozzarella sticks and salsa sauce delicious!"
"Food is always fresh and hot and the place is spotless."
"The food was hot and warm and the chips were salty just the way i like them."
Cons:
"Got the order wrong then it's replacement was cold no apology."
"Chicken burger had no chicken in it! Just mayo and lettuce."
"Fries - lukewarm and harder than we like them."
"Ordered through the McDonald's app. The order arrived with cold fries, missing 7 dips."
"Consistently terrible food, looks like its been made in the dark."
"Food was luke warm, not impressed at all."
"The fries aren't usually salty and are usually burnt which is very disappointing."
Service
Pros:
"Never had a problem at this McDonald’s. The food is always good and the staff an always busy so don’t mind waiting a few mins for my food."
"The serving staff are always helpful and polite."
"The lady who passed the food in second window even wished me and my 10year old daughter a lovely weekend. How nice. Thanks."
"Went through the drive through around 7.45 tonight and the staff were so friendly. Very polite young ladies."
"The young lady Daisy with glasses at the window was incredibly friendly and after dropping my straw due to the wind she personally handed me another with a warm smile."
"The ladies 'out front' who are always cleaning up with a smile and a chat !!"
Cons:
"Good service but awful location and a tiny car park."
"Very very slow service."
"Staff were not dressed correctly very scruffy, no hair nets or hats on."
"Staff that were there, rude, ubruprt, swearing and arguing with each other."
"Service is almost always extremely slow, even only for a couple of items."
"Very poor service and choice of food."
"Rubbish slow service."
Order Accuracy
Pros:
"Seems to have improved recently, still a long wait at times due to all the delivery service orders. It's been a while since they've gotten an order wrong."
Cons:
"Went to drive thru, ordered our food, paid by cash no receipt... found they hadn't put an item of food we'd ordered on it."
"Went thru drive thru, done two orders which was ok first window was fine get to second and the person was going to give me the wrong drinks and ice cream which I never ordered."
"Asked to for the new LIMITED sauces didn't get them... Didn't even get my chips I paid for!"
"Ordered through Just eat for delivery and as per usual items were missing Big Mac and chips."
"Ordered the big & cheesy with no onions but of course they were left in."
"Only visited because the delivery for my daughter's birthday party was missing loads of the order."
"A couple of times visited this branch and got take out, driven home to find order is incorrect."
Cleanliness
Pros:
"Food is always fresh and hot and the place is spotless."
Cons:
"Most tables had rubbish on them and the ones without rubbish on were dirty."
"Ladies toilets so bad couldn't use them."
"the tables hadn't been wiped down, crowns from earlier under the table & rubbish, also crown remnants across the table, the bin was overflowing that wasn't emptied."
"Whilst I was sitting there eating it a team member was cleaning the tables etc. What I didn't expect was that she used the same cloth to wipe the tables and the seats people had sat on."
"Dirty uncleared tables no straws, staff standing around ignoring customers waiting."