"Extremely good customer service from the Collier Row staff."
"The whole team was incredibly helpful, Wesley was very honest with his advice and seemed very dedicated in getting through what wasn't a straight forward sale."
"Throughout the process he has been very helpful, understanding and supportive."
"The communication was very efficient and response from the agency was quick."
"Good honest estate agents that know what to do and when to do it- they say when and how and they follow through - compassionate and focused staff with clear communication skills and best interest at heart."
"The team worked around our very challenging work commitments and were very efficient in sorting viewings, providing regular updates and advice during a number of offer stages."
Cons:
"Second bad experience from Bairstow Eve's, would not recommend."
"This branch of baristow eve doesn't care about their clients at all."
"Such a horrific customer experience. Expect continuous snide remarks and arrogant behaviour from the branch manager, Wesley Brown."
"They never liaise with you, will never inform you what's going to happen next and when we called them they never answer the phone."
"I’ve been calling Emma for the last 3 days and she’s not responding to my calls."
"Customer service from Christine was ridiculously bad."
"The funny thing is she is still trying to book me an appointment for a property that is showing SOLD STC on Rightmove."
Professionalism
Pros:
"This branch of Bairstow Eves deserves a 5 star rating. We purchased a house this year over the course of 8 months and out of all the estate agents in Collier Row, Bairstow Eves has the most well equipped team who are professional, attentive, caring and easy to talk to."
"The services provided by Bairstow Eves are simply excellent!"
"Five star experience from the team at Bairstow Eves Collier Row. From start to finish they proactively managed what ended being a difficult sale."
"They are very professional, make all effort to ensure customer satisfaction is core of everything they do."
"Very professional in their conduct and unbiased judgement."
"I've been impressed by the team's communication and professionalism."
"Great agency, friendly and reliable! Would highly recommend."
Cons:
"Not only did they leave without waiting, she was rude over the phone about it!"
"Baristow eve collier row is the worst ever estate agents."
Communication
Pros:
"Sam and his team made the process of buying the house very easy, they were always updating and informing us of what stage the purchase was from the beginning to the end."
"Bairstow Eves provided excellent service throughout our sales process. They answered phone calls and emails within hours, and communicated thoroughly with every showing."
"We commend their exceptional service. Prompt responses, efficient handling of tasks, and insightful guidance made for smooth experiences."
"Emma was on the phone every day chasing things up and getting things done."
"Keeping me up to date every step of the way."
"Wesley Brown was professional and informative, contacting our solicitor regularly and emailing and phoning us."
"The team were professional at all times, kept us informed and responded promptly to any queries we had."
Cons:
"They ask to see proof of funds prior to viewing."
Support and Guidance
Pros:
"Those people there help me with every single question and have been very friendly especially Sharon Hayward and Danny Lonergan."
"The whole of the Bairstoweves - Collier Row team (Sam, Sharon, Dean, Wesley, Jack and Emma) have been fantastic from the start."
"We would highly recommend Wesley and his team at Collier Row who helped us to exchange contracts within a very short time of 28 days with a second buyer, having lost the first one in the process."
"Being first time buyers (girlfriend and myself) we found the whole process of buying a house a bit daunting. Danny who acted as our agent was able to advise us and explain every step involved."
"We sincerely thank Sam and his team for getting us into our new home!"
"We were having an absolute nightmare with our buyers solicitors, if it wasn’t for the persistence of the Bairstow Eves team I am sure we would still be waiting to move house even now."
"The Sales team and the progression team work efficiently and kept everyone advised of any updates, Wesley Brown and Emma Mudd are a great Combo."
Cons:
"The real challenge now is if the solicitors can get my stamp duty back under the new law."
"Ours was a very difficult protracted sale, not for the fainthearted!"
"The sale took longer than originally expected but at no fault of my agents, but they were there to offer support & guidance straight away, & throughout."
Recommendations
Pros:
"I would recommend them to anyone who is looking to sell a property in the area."
"I would like to thank the Bairstow eves team, Collier row for helping us to buy house."
"I would highly recommend Collier Row Bairstow Eves to my family, friends and everyone looking to purchase."
"I would not hesitate to recommend this branch to friends or Family."
"Would definitely buy or sell through these guys again!!"
"I will definitely recommend them to anyone as their best service is second to none."
"I would highly recommend using Bairstow Eves Collier Row branch."
Cons:
"I was led to believe that using their services would speed up the process. A 3.5 month completion time frame did not seem to beat the national average."