Tesco Superstore Reviews Summary

Customer Service

Pros:

• "Staff are always polite and helpful."
• "Most staff are efficient and friendly."
• "The workers are very helpful, when I have a backache and not able to manage my shopping, someone will take it to the care for me and fixed my shopping in my car."

Cons:

• "Sadly let down by rude and unpleasant staff who have been really nasty to my son when he had problems with his debit card."
• "The ladies who always so called help people on self check out are always talking and being rude when you ask for help."
• "Worst customer service ever. I had a bad experience with this man at the customer service."
• "Some of the staff was not friendly at all."
• "Most of the staff are unfriendly, unhelpful and miserable apart from 2 that I have come across."
• "Rude and low intelligent staff working in the tills."
• "The staff in this Tesco unqualified and don't no how to speak to disabled people."

Store Layout & Accessibility

Pros:

• "Nice store easy to get 2."
• "Large supermarket, plenty of products at decent prices."
• "Easily wheelchair accessible."

Cons:

• "The parking time limit l has changed. But there is no sign that will attract your attention."
• "Car park is always full despite the shop being empty."
• "What kind of superstore allows only 1h parking?"
• "Building is a little old."
• "The parking spaces not always easy to park most of the time."
• "Barcode scanners at the self-service checkout are very bad, not sensitive."
• "They don't have so many veggies, could not find nice water bottles, home essentials section is tiny, no electronics options."

Checkout Experience

Pros:

• "I always choose self service but the tills are generally well manned."
• "I prefer tills more than self check outs because these robots always makes mistakes and tesco staff don't care about customers some our helpful but some don't even care."

Cons:

• "Massive queues (they often stretch the entire length of the aisles)."
• "Queues are always at least 30 meters long."
• "And the check out is so slow, like the people don't want to be there ..."
• "Today the queue literally went to the back of the store."
• "We had to queue for 30 minutes to pay."
• "Always the same at the checkout, staff scanning while having a full on conversation with colleagues on next till."
• "Desperately need to open some more tills."

Overall Shopping Experience

Pros:

• "Open 24 hours except for Sundays. Plenty of parking. Easy to access by bus and overground. Wheelchair accessible."
• "It's quite a big one but still limited especially if you are looking for something beside food, like for home and garden."
• "I’m so impressed with this store. The fresh produce is really fresh and good value."

Cons:

• "Literally didn’t have enough money for the things I wanted to buy and because I was in an isle for too long and had a Tesco bag already I was accused of stealing."
• "Half the time there is a disgusting smell like of burnt skin from a sick corpse that greets you as you enter the superstore."
• "Dirty tissues in the food freezer on top of the Yorkshire puds I wanted to buy."
• "That smell is awful."
• "The Tesco is smell like a toilet and I never seen a Tesco in UK smell like this one in Morning lane."
• "For a store this size, the range of products is still poor and they struggle to keep up the stocks."
• "Really poor customer service and this store regularly has long queues."