McDonald's Reviews Summary

Service and Staff

Pros:

• "Service is usually very quick and the staff are friendly."
• "Found it a very pleasant visit... The person called Jeremy was amazing with the children... What a fabulous idea to entertain the children with balloons... Thankyou... We will certainly be calling again."
• "Staff go above and beyond!!!! One gentleman in particular today was an absolute hero."
• "Staff members were very friendly and helpful 😊."
• "Nice staff, clean tables and fast service."
• "Very busy today half term but staff very helpful and polite they bring your food to where your sitting amazingly swift service considering the place was packed."
• "The staff are really polite and the service is very efficient."

Cons:

• "For some reason just lately it's hit and miss with food, called in tonight, my order was totally wrong."
• "After waiting 40minutes I asked the guy in the white shirt about my order and he was dismissive."
• "If you get a member of staff with a grudge on the drive through prepared to be parked for no reason and half your order wrong."
• "Very rude... Went at 10:45 am for a burger and they said they dont serve meals at that time."
• "The staff have an attitude issue when problems arise and there isn’t any empathy or apologies."
• "By far the worst McDonald’s in Chesterfield. Serving staff have attitude and need to learn about customer service."
• "Quick but sloppy burgers time after time Rude staff members (dave) apparently a manager (his words) but definitely doesnt have the people skills required to be so."

Food Quality

Pros:

• "The food wasn't greasy like other McDonalds breakfasts that we have had elsewhere!"
• "Local McDonald’s call here way to often but who can blame us? My favourite is Big Mac no Mac sauce and strawberry milkshake. The McFlurrys are always delicious and my favourite is creme egg one. Bravo!"
• "Food didn't take too long, and my order was perfect 👌 😋."
• "Been coming here for a couple of years, this is the best Mcdonalds around, the food come faster, hotter on cleaner tables and served with class."
• "Nice and clean, felt very safe in here during the coronavirus, chips where perfect as was the burger."
• "Great! It’s really clean, the food was fresh and came quickly and the girl who was working tonight greeted us on the way in."
• "Best McDonald’s I’ve had for ages, if ever."

Cons:

• "Absolutely disgusting totally filthy all bins overflowing majority of tables full of trash, drink all over counter looks like place hadn’t been cleaned in months."
• "Saw the ad on tv for the barbecue smokehouse burger...In reality it was bloody awful."
• "Burnt beans!!! The coffee was not good today. Tasted burnt and like paper."
• "This place has gone downhill...the food is always cold even if we sit in..the burgers are getting thinner and thinner."
• "I've had the new 'crispy bacon roll'...Every time it's been very fatty bacon that is only just cooked!"
• "This McDonalds is a bit of a Russian Roulette, either the orders are wrong or the food is stone cold."
• "I have eaten from this mcdonalds multiple times now and every single order I've had has been cold without fail."

Ordering and Delivery

Pros:

• "I tried ordering on the app, but it wouldn't work, so I placed my order at the till."
• "Ordered using the electronic data screen, and staff brought items to the table."
• "McDonald's - a new experience,I have been there before,but now I have the app on my phone and I drove into a collection bay and my Grandsons meal was served through the car window."
• "Been to drive through tonight and once I got home, they had missed some of our order so I went back (taking food with me) and despite me leaving receipt at home in error, the manager had the whole order re-made on minutes for me."
• "Drive thru works well."
• "Tables were cleared and cleaned soon after customers left."
• "Oh, and the Frys were lovely and hot 🔥."

Cons:

• "Ordered on just eat and waited and hour and half for it to assign a driver in which my food wasn’t even thought of being made."
• "The second time that they've given me less items than I ordered."
• "Really poor ordering system has been introduced which effectively means you now have to queue twice."
• "Thank you for getting my order wrong yet again. Never been to a macdonalds that get my orders wrong more times than they get it right."
• "This restaurant is getting worse for its delivery service."
• "Three times I have ordered from this mcdonalds on uber eats now and three times the incompetent staff have missed things off my order..!!"
• "Meal was terrible, chicken legend was over fried."

Cleanliness and Maintenance

Pros:

• "We visited tuesday lunch time it was semi busy. Everything was so clean tables, chairs, floors, ordering screens, ipad and toilets."
• "This is a good Mcdonalds, however depending on what time you visit the drive thru can be horrendous to use. The inside is very clean."
• "Very clean inside, staff actively cleaning non stop."
• "Good parking available, plenty of indoor seating."
• "My son and I recently visited this location and had a pleasant experience."
• "Nicely located with easy to access from the M1 motorway into Chesterfield."
• "Nice and clear."