McDonald's Reviews Summary

Order Accuracy

Pros:

• "Pitsea McDonald's is in my opinion the best one in the area, we almost always change something on our order and they seem to always get it right first time so we don't have to take it back and change it."
• "I would just like to say that Pitsea McDonalds is one of my favourite places to go. I find the staff are always cheerful and upbeat and this really cheers me up, followed by delicious food."
• "Food was lovely and fresh."
• "Service was super speedy on our Saturday lunchtime visit."
• "Great and friendly place to eat cheap food will go here as a great with my daughter or to just get a mcflurry which are lovely especially now they do the small versions and the staff are really friendly and helpful"
• "Food was hot and delicious never seen so many staff working so hard as a team restroom and drive through"
• "All of the staff were helpful and polite and our service was really quick."

Cons:

• "This is by far the worst McDonald's I have ever purchased food from, orders are always incorrect."
• "Ordered a large coke with my meal got medium, had to repeat myself several times at the tannoy before they got my food correct and still got the drink wrong"
• "SHOCKING closest McDonald's to me and I've had literally half my orders wrong."
• "The drive thru NEVER get your order right."
• "This is the worst McDonalds! Don’t bother ordering here unless you want to speak to rude employees, be parked up for every order, wait 20 mins for cold food."
• "9 times out of 10 the orders are messed up ie the wrong order or the things that have been ordered have not arrived meals are generally cold by the time we get them."
• "Every time I order from here or even go through the drive thru my order is always wrong."

Customer Service

Pros:

• "Welcomed on entry and thought the entry procedures in place were adequate."
• "Nice food great staff who are really helpful and polite also clean and tidy."
• "Manager Val, Liz, Chloe, Ben, Lisa. Manager Vicki Your all good nice hard working people."
• "OMG I just went through th e drive in at putsea Mcdonalds and was served by a lady who was amazing."
• "Really friendly staff. My partner had just run the marathon and the manager couldn't have been more accommodating when she hobbled in!"
• "Great restaurant, always kept clean."
• "Honestly out of all the mcdonalds in the area i would have to say that this is definately the most reliable out of the lot. Staff are friendly but they usually are at mcdonalds"

Cons:

• "When I asked for sauces she huffed and reluctantly gave them to me."
• "This is the worst McDonald's around, I went through the drive through sunday, the staff were rude and couldn't put a order together"
• "The customer service is so bad they rather talk to each other and do not really interact with the customers."
• "Staff attitude appalling."
• "Staff couldn't care less, unhelpful."
• "The staff here all need to go back to school to learn basic reading skills as they clearly struggle with reading what has been ordered and just give you what they want."
• "Worst attitude from the staff EVER!!!!!"

Food Quality

Pros:

• "Really good new Signature burgers choice of classic barbecue or spicy. They have brilliant system where you order and pay and then you wait for your number to come up on screen (bit like Argos but quicker)"
• "You can track your delivery driver to your house and this has really helped me out over lockdown and I recommend both McDs in Pitsea and Uber Eats for delivery."
• "Chips were hot and salty exactly what you want. The milkshake was also super pink and tasty."
• "When I realised there was a fault with my order... they immediately replaced the drink without any hassle."
• "Bun was so nice and smooth and plump and toasted. Perfect amount of sesame seeds."
• "I and my whole family absolutely love their ice cream, its very cheap as well."
• "They even do delivery and also come to your table to ask for your order."

Cons:

• "They always have soggy chips and the burgers are sometimes stone cold."
• "Chips weren't even cooked let alone hot. Burgers dry like they've been sat there all day."
• "Food is generally always cold and fries might aswell be served frozen, wouldn’t recommend."
• "It was a horrible experience the food was cold and tasted strange."
• "The food is often cold."
• "Food come cold once again getting sick of this service pay 5 pound for delivery to eat cold food never fresh."
• "McDonalds is McDonalds. Everyone knows it. Sadly, this is my least favourite McD's. The service is slow and they get the orders wrong. The restaurant is usually unclean Nd messy."