Whiston Hospital Reviews Summary

Staff Attitude and Professionalism

Pros:

• "The staff from the cleaners, tea lady’s, nurses and doctors. They have been magnificent."
• "Despite the hospital being extremely busy the staff are lovely."
• "I can not praise the staff enough, everyone from cleaner to surgeon was very polite, friendly and helpful."
• "The staff were fantastic with us. In particular, a midwife/nurse called Becky who helped deliver our boy was absolutely excellent."
• "Some staff are kind caring people."
• "The introduction of extended visiting hours and the welcoming nature of most staff makes visiting pleasurable."
• "All of the staff I came into contact with, from the surgeon to the domestic were outstanding and excellent in many ways."

Cons:

• "Left me without pain medication after face surgery left my mum to clean my blood off the floor they didn’t even clean the room I was in and left me with bloody pillows staff really just didn’t want to help at all."
• "Staff are extremely rude and unprofessional."
• "The staff were too busy flirting with other staff, laughing at the patients who are really unwell, and dancing to Tik Tok."
• "I am only giving 2 stars and not one because a few nursing staff cared the rest are in the wrong job."
• "Poor care experienced by my husband, in fact a lack of care, empathy & respect."
• "One or two staff were very unfriendly and made themselves unapproachable."
• "The staff Currently are all messing around gossiping and making homophobic 'siri' calls."

Facility and Services

Pros:

• "Words cannot describe my experience in Whiston Hospital. I gave birth there and it was an amazing experience."
• "Received fantastic care during my stay. I gave birth in a really nice suite, had a fantastic epidural and received first-class care in theatre during the complications I had after birth."
• "Both our children were born at Whiston hospital both Caesarean sections and the level of care and professionalism was outstanding."
• "The ward and the hospital is spotlessly clean."
• "The entrance is so well presented, the gardens well cared for and the hospital was spotless."
• "This hospital is fantastic, the nurses and doctors are very friendly and helpful."
• "The care mum received was amazing, the ward and the hospital is spotlessly clean."

Cons:

• "A&E at Whiston is an absolute disgrace."
• "Horrible place understaffed and dirty with a caravan trail of beds stretching the full corridor length."
• "There's no wifi! A good hospital should at least have a wide spreading wifi area."
• "No tannoy system so people can’t even hear their names being called and missing their appointments."
• "The place is massive and easy to get lost in."
• "What a disgrace Whiston hospital is from the patients smoking at the entrance to the nurses smoking around the corner of the building."
• "Pic of a wonky plug socket in a multi-million pound build."

Communication and Responsiveness

Pros:

• "They took time to explain every procedure and how and why it would be done."
• "The ambulance crew were there in minutes. They were nothing short of brilliant."
• "Went to A&E with suspected Stroke. Fast tracked through A&E and had treatment and tests. Staff were amazing, competent and friendly."
• "All nursing staff put me at ease right away they were very caring and informative."
• "Well informed looked after by excellent staff although they were run off their feet they always answered my questions."
• "Every member of the team treated me with genuine care and attention and nothing was too much trouble."
• "The staff throughout the hospital were so friendly and helpful esp. Paula( HCA )and nurse Wendy. Surgeon and all theatre staff involved in my son's care over 2 days was fantastic."

Cons:

• "So far, my partner has still not seen a doctor."
• "Every time we visited was unable to see a member of staff that could tell us how he was."
• "The waiting times are totally unacceptable. I can literally feel myself ageing as im sat here."
• "Currently residing within the 8th hour of my futile residential at Whiston Hospital’s A&E department."
• "Waiting time outrageous, I waited 12 hours in total to be seen last night (9pm - 9am)."
• "The nurses really didn’t know what Dad was being treated for? Saying aspiration pneumonia, possible cellulitis, COPD, no monitors were monitoring my Dad."
• "I am currently sat, waiting see a doctor and have been for over 10 hours."