KFC Whitstable - Highgate Park Reviews Summary

Food Quality

Pros:

• "The rest was hot and tasty."
• "The food tastes nice and delicious."
• "The food was perfect."
• "KFC is a generic southern friend chicken take away. That does not mean it is not good though, it is good."
• "The food has been hot and tasty, nothing has been forgotten, I received my order in good time."
• "Food was cook to usual standards, but the sweetcorn tasted a bit undercooked."
• "Corn on the cob is good and gravy too."

Cons:

• "Chips were not cooked, portions are so much smaller."
• "The only edible part of my meal was the chicken breast inside the bun with cheese."
• "The chicken fillets come out uncooked with soggy batter."
• "However I've never tasted a KFC so overcooked untill I ate here, honestly awful."
• "The chicken looked as though it had been cooked 3x! It was all grey, batter missing from parts."
• "The chips looked dark, the chicken coating was crunchy which all points towards food being cooked then left out under the lamp/heat for too long - it certainly was not fresh."
• "The chicken was tough and greasy."

Service

Pros:

• "Jade the Team Leader is absolutely lovely, A* customer service and should be more of her working there."
• "First of all let me make it clear that the staff are great."
• "I have met some extremely polite and friendly staff on drive through."
• "However the staff were amazing. They were fast, my wait was very short, friendly, kind and just brilliant."
• "The customer service from Brandon and his co-workers was excellent."
• "Thank you to those staff who are professional and good with your customers, you make a difference, it has been noticed."
• "The staff were friendly and approachable, and one lady offered great suggestions and had a brilliant personality and energy to the whole experience!"

Cons:

• "Service was ridiculously slow."
• "Ordered 4 meals and only had 1 given to me."
• "The short young girl was very abrupt and rude."
• "Waited in the drive thru queue for 20 minutes."
• "Took half hour before even paying in the drive through."
• "Wait time in the drive-thru queue is ridiculous, inside queue is not much better."
• "Shockingly slow service even when there was only a few people in."

Cleanliness

Pros:

• "The restaurant is clean."
• "Staff were friendly and the restaurant was clean and tidy."
• "Was very clean inside though and a lot less crowded than McDonald's next door."

Cons:

• "Floor was FILTHY."
• "I have never been to a most disgusting KFC. The floors are filthy and I could not find a table that was clean."
• "Every table was dirty, the toilets were not very clean and the sinks hadn't been wiped down in weeks."
• "the building itself is very dirty, sticky mats."
• "Every surface looked like it had been wiped with a greasy unclean cloth, filthy swirl marks were everywhere."
• "General cleanliness not up to standard. Looking really grubby and the lady toilets dirty and not serviced."
• "The car park is constantly littered with their packaging."

Management

Pros:

• "Great team work here but the boss is clearly not fit for purpose."

Cons:

• "Wouldn't trust the management to empty the bins."
• "No positive comments regarding management and organization were provided."
• "The franchise needs to be stripped from the current holder and given to someone who cares, as it's an embarrassment to the brand."
• "Manager didn't have a clue, have made a complaint to head office let's hope they improve."
• "Clearly young lads with no adult leadership running the place."
• "Doesn't seem to have a team leader taking control."
• "Restaurant is run by kids who do not clean it or care about the cleanliness of the place."