Milton Hill House Reviews Summary

Accommodation

Pros:

• "Rooms are clean and functional with a selection of toiletries."
• "The rooms are very comfortable which have been recently renovated."
• "Our room was beautiful with wonderful views over the gardens."
• "The room was modern contemporary which had recently undergone renovations."
• "The room I was in was immaculately clean and spacious."
• "The rooms were very clean, and the beds are so comfortable."
• "The room itself was clean and tidy."

Cons:

• "Garden rooms are in need of refurbishment."
• "We could not even open the windows as they were screwed down."
• "Bed not comfortable at all."
• "Underneath the superficially renovated surfaces the room was actually quite shabby."
• "The premium double room in the main building (room 403) was very small, and did not resemble the photographs on the website."
• "Our twin room was tiny and in desperate need of renovation."
• "The cleanliness was the primary reason for the loss of a star, the carpet had stains and there was still hair in the bathroom."

Service

Pros:

• "Friendly staff. Special mention to Paige and Meg(h)an in the dining rooms - who both gave great customer service."
• "The receptionist is very helpful."
• "Everyone was so friendly, the food & service was excellent."
• "Staff strictly observed the face masks regulations."
• "Great service from Sophie in the restaurant. Very attentive, very helpful with menu recommendations."
• "The staff were all very friendly, efficient and helpful, the reception staff, waiters/waitresses and bar staff."
• "The staff were exceptional, so helpful and polite!"

Cons:

• "Large number of young and inexperienced service staff walking around seemingly busy but not much was achieved."
• "Booking was initially quite difficult and the communication up until a couple of weeks before the wedding was below average."
• "The dining room was not available for residents other than at breakfast."
• "When this was raised with Janet, the lady at reception she was extremely unhelpful and rude."
• "The breakfast staff kept wandering off whilst there were people queueing."
• "The reception staff weren’t great."
• "Very poor customer service and staff were uninterested and poorly trained."

Facilities

Pros:

• "There's a swimming pool, steam room, sauna and a small gym."
• "Well equipped facilities with heating."
• "Plenty of grounds to walk around and unwind."
• "The leisure facilities are okay - good pool and sauna."
• "They've got a swimming pool, spa and gym all well planned and well used by patrons."
• "The leisure facilities were also very very good."
• "The grounds are beautiful and the swimming pool and spa with fluffy towels is a great way to relax."

Cons:

• "Parking - poorly lit in parts."
• "Also your pool isn’t being managed properly, either an issue with your filtration system or chemical balances is wrong, very cloudy!"
• "No Aircon."
• "The sauna rooms not heated on the sat morning was also a surprise."
• "The hotel grounds have obviously been neglected during the covid shut down especially the garden furniture."
• "The changing rooms are a little small and the lockers were not working."
• "The sauna was closed due to covid restrictions."

Food

Pros:

• "The food was great and the grounds are perfect for photos."
• "Dinner the first night was included in the deal, and was excellent with great service."
• "The food was great dinner and breakfast."
• "The food was excellent too."
• "Food fantastic, and a special thanks to Megan who served us, and really looked after us."
• "Food was excellent, English breakfast and dinners with high quality meats and salads."
• "The food was delicious - really high quality and the breakfast buffet was very inviting."

Cons:

• "The selection of dishes was limited and what was available was poorly cooked and not very pleasant to eat."
• "I was served frozen food and the veggie option was appalling, small, cold, a tablespoon of vinegary onions with 'jackfruit' and just not an acceptable option."
• "The main was a disaster and feel bad that my guests had to eat that."
• "Dinner of sausage and mash on the first evening was awful - mash tasted like it was either microwave or smash."
• "Starters - smoked salmon, dill & cream cheese = a medium spoon of mash-up of the above on a sourdough slice. Overly salted it was edible (just)."
• "An awful jacuzzi (flakey bits in the water, ew!!!) and the steam room wasn’t steamy."
• "Would not want to eat here again. Bland, overpriced, cheap ingredients."