Crêpeaffaire Reviews Summary

Food Quality

Pros:

• "I found that the crepes here were delicious, they had improved the quality, the coffee was good, so I went back in July 2023 and the crepes were excellent."
• "Relaxed place where to eat a good crepe, brunch or breakfast."
• "The crepe with strawberries, whipped cream, and Nutella was really good."
• "I had such a delicious crepe! Sweet, with a touch of salt from the crepe, it was heavenly."
• "Food is good, sometimes can be better but generally tasty."
• "I came here with 2 lacto intolerant folk and ones a Veggie and they loved all the vegan options."
• "I found the waffle extremely delicious, the price was fair and the service was fast."
• "The Mexican chicken was delicious."
• "I had the pesto and mozzarella crepe and it was really tasty!"
• "The food is always amazing and some of the best crepes and waffles we’ve had."
• "I got the ham egg and cheese crepe it was so delicious!!"
• "The staff were SO friendly and helpful with the buggy and other bits and there is the cutest play area upstairs with seat very close so you can really enjoy a coffee and lovely Crepe."
• "Everything was amazing and the staff very nice."
• "We ordered hot drinks and savoury crêpes for lunch. I received a matcha latté instead of turmeric, which was quickly replaced for the correct drink."
• "I ordered two crepes and two drinks for take-out in Crepeaffaire, it came to around £18 and I had to wait over 30 minutes for the food."

Cons:

• "I visited this restaurant 3 years ago and had a very bad food quality experience."
• "But the waffles could have been better."
• "In my opinion they put too much Nutella on it."
• "My latte should've been hotter."
• "Egg Benedict soggy oily and tasteless."
• "The food was delicious! Definitely recommend."
• "It wasn't especially amazed with my maple bacon."
• "The crepes were cold when we got them and frankly a mess."
• "The sorbet was barely recognisable as mango and tasted more of burnt sugar."
• "The crepe was poor too. A combination of super thick batter and not filling it properly made most of it a chore to eat."
• "The crepe used cheap ham and cheese and was cold in the middle."
• "The waffles were dry and bland with the most microscopic portion of bacon I've ever seen, and we've made better milkshakes at home."
• "The savoury crepes arrive...cold, but OK."
• "The crepes are all soggy and have no taste and the prices are ridiculous."
• "The waffles they serve are store bought they don’t even make them which is blatantly obvious considering how dry and cold they are when you get them."

Customer Service

Pros:

• "The waitresses were amazingly friendly and helpful."
• "They helped me through the online process to order in an easy and positive way."
• "The staff there are incredible, they are so friendly and welcoming!"
• "Taylor took our order and she was very helpful and flexible with my requests."
• "Noelia was outstanding! She went the extra mile for a great customer service and very friendly."
• "The customer service was far better the second time in comparison to the first."
• "The staff were super lovely, service was quick and food was delicious!"
• "Very impressed! It was my first ever visit to crepe affaire. A helpful and quick service was provided by the staff."
• "Lovely music, friendly manager, loved the drinks."
• "Ag was very welcoming and explained the pancake /coffee deal so that’s what we had!"
• "KB was very polite and made me feel welcome."
• "A really great place to eat. Start to finish can't complain. All the staff were great and helpful."
• "You can tell they put their customers first, with helpful, kind staff making you feel welcome."
• "Incredible customer service especially from the manager David. Very quick too assist, kind."
• "I took my 2 year old here today and had such a lovely experience."

Cons:

• "The customer service is not so pleasant. The staff doesn’t seem to be very welcoming."
• "However, a staff who seemed to be manager due to not wearing uniform has a very appalling attitude."
• "I see her often speaking to staff in a rude arrogant way but nothing with me directly until last time."
• "The lady who makes the crepes wearing a pink blouse was very rude when we needed further information of how safe the cooking and risk of cross contamination."
• "Don't know if they were having a bad day or short staffed but the place was absolutely filthy."
• "Staff kept on excusing poor service and wait times by saying a lot of them had called in sick unexpectedly - hopefully not something they had caught due to unsanitary working conditions!"
• "All the staff were really nice and friendly apart from the manager lady, she was really rude to all of her staff and rude to most customers walking in."
• "Thank you for making my day Aga. I realised I didnt have my wallet with me but Aga let me have the coffee on the house, it absolutely made my day."
• "Staff hanging around not doing very much and the place didn't seem particularly organised."
• "The food was ok at best and extremely over priced."
• "Me and my husband went to Crêpeaffaire St Albans for a first time, food was amazing."
• "No welcome, cold service, cold coffees, pillows cutlery and glasses dirty."
• "Food : great Placing order and Payment : great Food delivery: very bad"
• "Cutlery: All of them are dirty and always in shortage/unavailable (ate with spoon instead of knives for cutting)"
• "Really nice crepes, very friendly staff. The coffee though had a burned taste."

Atmosphere and Cleanliness

Pros:

• "Clean and tidy, including loos. Would visit again."
• "Nice loose leaf proper tea in pot."
• "We’ve been to the Crepe Affaire in St Albans a few times for breakfast. The food is always amazing and some of the best crepes and waffles we’ve had."
• "The kids love the chocolate waffles or crepes and me and my husband always have the vegan crepes with ‘cheese’, spinach, mushrooms and tomatoes which are just incredible!"
• "They have a big seating area upstairs as well, my nephews loved it. Will be coming back more often!!"
• "I’ve been here with my friends today for the first time, and it really surprised me on how welcoming and friendly the staff was."
• "We have been served from a nice lady with a Spanish accent, she was very nice and made sure we all had everything we needed."
• "We sat outside and service was pretty quick. Good baby changing facility and toilet on the ground floor!"
• "It's possible to even do some work here, think Starbucks-esque place with pancakes."
• "the £3.45 for a pastry and coffee deal was why I tried this place but I think I'll come again for their crepes and waffles"
• "They accommodated large amounts of Groups really really well!!! i definitely recommend them they are sooo good! and they Restaurant is Beautiful!!!"
• "Staff were super helpful!!! Please come here it's worth it!"
• "Tasty pancake and coffee. Bit confused to be forced to pay through the very lengthy online process even though staff standing around, and there was a card reader present (else why have the card reader sat there?)"

Cons:

• "Decor was somewhat poor upstairs and toilets were filthy, I would not use!!"
• "My granddaughter and I shared a Banana Crepe at Crêpeaffaire in St Albans. She had a Hot Chocolate and I had a Latte."
• "After having a good experience at the crepe affaire in Cambridge I was excited to try this branch local to me."
• "I have to say I was very disappointed. The place was dirty (tables by clean and a lot of flies around) and staff were not welcoming which made us feel very awkward."
• "We asked the girl who was making the crepes a question and she responded in a moody tone and did not smile."
• "Filth. Everything is dirty. If the front is this dirty dread to see behind the scenes.. and been waiting that long I've managed to write this review and go get a coffee from Starbucks."
• "And gosh please sort out the music that's constantly skipping and jumping!"