Address: 37 Market Pl, St Albans, AL3 5DL, United Kingdom
Phone: +441727864426
Rating: 4.1
based on 174 reviews.
Food Quality
Pros:
"I found that the crepes here were delicious, they had improved the quality, the coffee was good, so I went back in July 2023 and the crepes were excellent."
"Relaxed place where to eat a good crepe, brunch or breakfast."
"The crepe with strawberries, whipped cream, and Nutella was really good."
"I had such a delicious crepe! Sweet, with a touch of salt from the crepe, it was heavenly."
"Food is good, sometimes can be better but generally tasty."
"I came here with 2 lacto intolerant folk and ones a Veggie and they loved all the vegan options."
"I found the waffle extremely delicious, the price was fair and the service was fast."
"The Mexican chicken was delicious."
"I had the pesto and mozzarella crepe and it was really tasty!"
"The food is always amazing and some of the best crepes and waffles we’ve had."
"I got the ham egg and cheese crepe it was so delicious!!"
"The staff were SO friendly and helpful with the buggy and other bits and there is the cutest play area upstairs with seat very close so you can really enjoy a coffee and lovely Crepe."
"Everything was amazing and the staff very nice."
"We ordered hot drinks and savoury crêpes for lunch. I received a matcha latté instead of turmeric, which was quickly replaced for the correct drink."
"I ordered two crepes and two drinks for take-out in Crepeaffaire, it came to around £18 and I had to wait over 30 minutes for the food."
Cons:
"I visited this restaurant 3 years ago and had a very bad food quality experience."
"But the waffles could have been better."
"In my opinion they put too much Nutella on it."
"My latte should've been hotter."
"Egg Benedict soggy oily and tasteless."
"The food was delicious! Definitely recommend."
"It wasn't especially amazed with my maple bacon."
"The crepes were cold when we got them and frankly a mess."
"The sorbet was barely recognisable as mango and tasted more of burnt sugar."
"The crepe was poor too. A combination of super thick batter and not filling it properly made most of it a chore to eat."
"The crepe used cheap ham and cheese and was cold in the middle."
"The waffles were dry and bland with the most microscopic portion of bacon I've ever seen, and we've made better milkshakes at home."
"The savoury crepes arrive...cold, but OK."
"The crepes are all soggy and have no taste and the prices are ridiculous."
"The waffles they serve are store bought they don’t even make them which is blatantly obvious considering how dry and cold they are when you get them."
Customer Service
Pros:
"The waitresses were amazingly friendly and helpful."
"They helped me through the online process to order in an easy and positive way."
"The staff there are incredible, they are so friendly and welcoming!"
"Taylor took our order and she was very helpful and flexible with my requests."
"Noelia was outstanding! She went the extra mile for a great customer service and very friendly."
"The customer service was far better the second time in comparison to the first."
"The staff were super lovely, service was quick and food was delicious!"
"Very impressed! It was my first ever visit to crepe affaire. A helpful and quick service was provided by the staff."
"Lovely music, friendly manager, loved the drinks."
"Ag was very welcoming and explained the pancake /coffee deal so that’s what we had!"
"KB was very polite and made me feel welcome."
"A really great place to eat. Start to finish can't complain. All the staff were great and helpful."
"You can tell they put their customers first, with helpful, kind staff making you feel welcome."
"Incredible customer service especially from the manager David. Very quick too assist, kind."
"I took my 2 year old here today and had such a lovely experience."
Cons:
"The customer service is not so pleasant. The staff doesn’t seem to be very welcoming."
"However, a staff who seemed to be manager due to not wearing uniform has a very appalling attitude."
"I see her often speaking to staff in a rude arrogant way but nothing with me directly until last time."
"The lady who makes the crepes wearing a pink blouse was very rude when we needed further information of how safe the cooking and risk of cross contamination."
"Don't know if they were having a bad day or short staffed but the place was absolutely filthy."
"Staff kept on excusing poor service and wait times by saying a lot of them had called in sick unexpectedly - hopefully not something they had caught due to unsanitary working conditions!"
"All the staff were really nice and friendly apart from the manager lady, she was really rude to all of her staff and rude to most customers walking in."
"Thank you for making my day Aga. I realised I didnt have my wallet with me but Aga let me have the coffee on the house, it absolutely made my day."
"Staff hanging around not doing very much and the place didn't seem particularly organised."
"The food was ok at best and extremely over priced."
"Me and my husband went to Crêpeaffaire St Albans for a first time, food was amazing."
"No welcome, cold service, cold coffees, pillows cutlery and glasses dirty."
"Food : great Placing order and Payment : great Food delivery: very bad"
"Cutlery: All of them are dirty and always in shortage/unavailable (ate with spoon instead of knives for cutting)"
"Really nice crepes, very friendly staff. The coffee though had a burned taste."
Atmosphere and Cleanliness
Pros:
"Clean and tidy, including loos. Would visit again."
"Nice loose leaf proper tea in pot."
"We’ve been to the Crepe Affaire in St Albans a few times for breakfast. The food is always amazing and some of the best crepes and waffles we’ve had."
"The kids love the chocolate waffles or crepes and me and my husband always have the vegan crepes with ‘cheese’, spinach, mushrooms and tomatoes which are just incredible!"
"They have a big seating area upstairs as well, my nephews loved it. Will be coming back more often!!"
"I’ve been here with my friends today for the first time, and it really surprised me on how welcoming and friendly the staff was."
"We have been served from a nice lady with a Spanish accent, she was very nice and made sure we all had everything we needed."
"We sat outside and service was pretty quick. Good baby changing facility and toilet on the ground floor!"
"It's possible to even do some work here, think Starbucks-esque place with pancakes."
"the £3.45 for a pastry and coffee deal was why I tried this place but I think I'll come again for their crepes and waffles"
"They accommodated large amounts of Groups really really well!!! i definitely recommend them they are sooo good! and they Restaurant is Beautiful!!!"
"Staff were super helpful!!! Please come here it's worth it!"
"Tasty pancake and coffee. Bit confused to be forced to pay through the very lengthy online process even though staff standing around, and there was a card reader present (else why have the card reader sat there?)"
Cons:
"Decor was somewhat poor upstairs and toilets were filthy, I would not use!!"
"My granddaughter and I shared a Banana Crepe at Crêpeaffaire in St Albans. She had a Hot Chocolate and I had a Latte."
"After having a good experience at the crepe affaire in Cambridge I was excited to try this branch local to me."
"I have to say I was very disappointed. The place was dirty (tables by clean and a lot of flies around) and staff were not welcoming which made us feel very awkward."
"We asked the girl who was making the crepes a question and she responded in a moody tone and did not smile."
"Filth. Everything is dirty. If the front is this dirty dread to see behind the scenes.. and been waiting that long I've managed to write this review and go get a coffee from Starbucks."
"And gosh please sort out the music that's constantly skipping and jumping!"