Harpsfield Hall - JD Wetherspoon Reviews Summary

Customer Service

Pros:

• "The service was fast and all the staff was very nice."
• "Very friendly and welcoming staff."
• "Excellent friendly staff."
• "Friendly staff and always willing to help."
• "Staff where very polite and helpful which I find to always be the case."
• "Staff are friendly and helpful."
• "Staff helpful and friendly."

Cons:

• "One Bar Staff member posted false sexual comments about me online with my name and address. Totally unacceptable."
• "Awful service even refused to serve us."
• "Poor Customer Service eg not clearing tables, serving friends first rather than people waiting first."
• "Barman was slow and got the orders wrong."
• "Waitress was very miserable, maybe she was not happy with her job?"
• "The management is totally unacceptable."
• "Staff not helpfull and rude."

Food Quality

Pros:

• "The chicken curry and vegi curry were good, as was the plain pasta dish."
• "Steak was the only good thing here..."
• "Food was very basic but tasted fine so no complaints there."
• "Food was ok, cheap, hot and delivered quickly. Usual Wetherspoons standards."
• "I had a pulled beef burger which was very nice and cooked well."
• "Food is well cooked, good sized portions and arrives quickly."
• "The food was fantastic for a wetherspoons."

Cons:

• "The atmosphere is dark, fewer customers."
• "The toilets were very dirty as was the table we sat."
• "Food is cold and dry, which is Shambolic."
• "Food is horrible and tables dirty every time we come here in the evening."
• "Terrible food 🤮"
• "The food was rubbish the pizza are doey underneath and undercooked sent it back to have it returned charged on top but still raw underneath."
• "The worst service Any food you want, they don't have A restaurant without food they advertise, no salt either. The food we eventually did get was tasteless."

Ambiance and Cleanliness

Pros:

• "The staff are very nice, the pub is very modern."
• "Very nostalgic place, they even have seating which is turbine intakes for the jets as well as original Comet fuselage along the bar."
• "This modern 'industrial' building commemorates the DeHaveland airplane factory and includes booths made from 747 'Jumbo jet engine cowls."
• "A great Wetherspoons with excellent interior decor, Harpsfield Hall has clearly had a lot of thought put into its design."
• "Good real ale, lovely garden."
• "One of the best wetherspoons I have been in aesthetically. Great decor."
• "A great Wetherspoons with an trendy aviation theme to the pub."

Cons:

• "Slightly sticky floors though!"
• "The car park is expensive."
• "Food is mediocre though really cheap hence an extra star. TABLES super dirty and sticky, same story with menus, sticky af."
• "Atmosphere and Staff good, food good, however the floors All over the place where dirty and very sticky."
• "The place was dirty and the toilets were questionable."
• "It was very difficult to find a clean table."
• "The booth seating is quite cool but literally everywhere you go is wet and sticky as it's just so big and presumably nobody gets round to clearing up."

App and Technology

Pros:

• "Ordering on the app is quick and easy and food and drink is delivered to the table."
• "They have an app where you can order whatever you want without leaving your seat... Handy."
• "Drinks are very reasonably priced and using the app for table service makes everything effortless and avoids the queues at the bar."
• "Really nice place to eat and drink. They have an app where you can order whatever you want without leaving your seat... Handy."

Cons:

• "It also felt very understaffed. I used the app to avoid the bar queues."
• "Had to go and get the drinks we ordered in the app ourselves as we saw them sitting on the side for 10 minutes."
• "The only downsides experienced are sometimes delays when ordering drinks from the bar via the app."
• "Went here last night and ordered a burger which came out pretty much as I sat back down. Wasn't very warm either."