The Windmill Reviews Summary

Staff Service

Pros:

• "The staff here are very helpful especially David who goes out of his way to make you welcome and comfortable."
• "One of the few places to offer decent customer service. Lovely welcome by a very warm, professional host David who looked after me throughout my visit to the restaurant."
• "Amazing experience thanks to a lovely lady Pat, I came with a little baby and she sent me off to the table only to come and assist me from comfortable position for me."
• "Everyone of the staff members were incredibly polite, even at 3am!"
• "Very friendly greeting at entrance and all serving staff were friendly."
• "The nicest staff, so helpful! Even when they're busy, time and time again, great service."
• "We were served by a lovely, polite Scottish man but unfortunately didn't catch his name."

Cons:

• "Staff get annoyed when you ask them for things and the place is understaffed."
• "Awful. Staff were rude and lazy."
• "Staff not bothered to satisfied customers."
• "Staff couldn't care less, just shrugged their shoulders."
• "Staff's attitude is appalling."
• "Terrible and unpolite staff."
• "The staff are un friendly and rude."

Food Quality

Pros:

• "Food was perfectly fine and prices were reasonable."
• "Impressive fast turnaround. 2 burgers served to the table in 10 minutes."
• "Had one of the best english breakfasts I've ever had here today."
• "The food was perfectly cooked and was delivered with a smile."
• "The BBQ burger and Ultimate Burger were very nice."
• "Food was good quality and reasonably priced compared to other venues at the airport."
• "Food was great and pretty good value."

Cons:

• "Would not recommend at all."
• "Disappointed with the offering today."
• "Food arrives less than warm so very much a conveyor belt style arrangement."
• "Food is okay, not amazing."
• "Food was also overpriced and dried out."
• "The breakfasts on the other hand, have good options but the quality of the items is low."
• "Food was awful. Ordered a burger that was so bland and full of gristle."

Price and Value

Pros:

• "Food was good value compared to other venues in the airport."
• "The drinks prices are very good for an airport."
• "Prices were reasonable."
• "Great atmosphere and vibes, and I like how affordable the prices were for an airport."
• "There is a good selection of cask ale and craft beer at very reasonable prices."
• "Food has a reasonable quality and portion size, considering the price and the constant busyness of the place."
• "Large full English breakfast is same price or cheaper than the other places."

Cons:

• "Charge passengers too much and they will go elsewhere."
• "But what really lets it down is the price. In a standard Wetherspoons you can purchase a large vodka & tonic + a pint of Guinness for £6.30 but the same drink in this branch is £14:25."
• "Not to mention it was ridiculously expensive."
• "Prices have definitely increased here."
• "Very expensive, could have done with a wee bit of background music especially for those folk who due to circumstances beyond their control had to spend excess hours & costs while waiting for onward journeys."
• "The pricing is shocking I know its the airport but some items are double normal spoons."
• "Not even spoons is safe from airport pricing - £12 for a rainbow salad and a gin n lemonade."

Ordering and Service Speed

Pros:

• "Order through the app to get food delivered direct to your table."
• "Service was 15 mins for food which was super fast."
• "I was really impressed by the service here! We ordered on the app and food and drinks were served quickly."
• "Ordered food and drink using app. Drinks came within 5 minutes and then food came a few minutes after. Very quick."
• "Service was super quick."
• "Food was easy to order via the app and service was extremely quick."
• "I ordered using the app and 2 minutes later my drink arrived which was very quick considering how busy it was."

Cons:

• "Waited over 15 min just for two simple drinks to arrive after having to ask a very annoyed waiter."
• "We ordered using the App and waited for 40 mins for our food which we then had to rush as we had a flight to catch."
• "Service was slow (approximately 30 mins for food)."
• "Drinks arrived 15minutes after our food."
• "I ordered drinks on the app and after 15 minutes still did not receive my drinks."
• "For a airport bar, service should be quicker, especially as they have order via the app."
• "Terrible place. So slow. Considering it's in an airport where people are waiting to board."

Ambiance and Cleanliness

Pros:

• "Nice interior, friendly staff and despite many tables, my food arrived really quickly."
• "Nice and clean place. Very big, it doesn't look like from outside."
• "Two floors so lots of seating."
• "Loving the new upstairs 'viewing gallery' bar."
• "The venue is very clean and seems to be well run."
• "Standard airport Wetherspoons. Clean, tidy and the standard Menu."
• "As I walked in I was amazed to see such a beautiful restaurant. Clean, airy, calm atmosphere, friendly staff."

Cons:

• "Bit dull and quiet even for a spoons."
• "For most of the time we were sat there, there was a warning sound about a door being held open coming from behind the bar - staff did not seem bothered but was quite annoying."
• "As usual at a Wetherspoons tables are sticky and empty dishes are to be seen."
• "The place was extremely noisy."
• "Many tables were dirty."
• "On my visit 08:30 Breakfast serving tables where vacant of people but where littered with dirty crockery."
• "Very hot in the upper seating section during the summer."