Address: Gillingham Business Park, Campus Way, Gillingham, ME8 0RR, United Kingdom
Phone: +441634376347
Rating: 4.5
based on 139 reviews.
Quality of Veterinary Care
Pros:
"PDSA have been amazing with my dog wonky, they have took care of him a few times as he has had stuff stuck in intestines a couple of times."
"Absolutely brilliant service. My dog was treated well and the vet was so reassuring."
"Can not fault the care my beloved cat received here."
"Wonderful staff, easy access, limited parking but never been an issue, care is wonderful and still been fairly easy to use during lockdown with great website, call backs and safe collection of medicine."
"Very good centre. Vets helpful & friendly."
"Exceptional vets. We was told our cats teeth all were rotten and needed pulling out by a different vet but PDSA vets cleaned all her teeth and was a third of the price."
"They Lovingly Looked After And Saved My Cat Who Had A Urinary Track Infection... They Never Gave Up On Him... Even When i Thought It Was Game Over For Him..."
"If you find yourself on benefits they provide essential and valuable support if your pet requires veterinary services."
"We recently had our amazing German shepherd put down and the vets were great with us and our dog."
"Awwwwww thank you so much for looking after my boy zause and making him feel better you all do such a wonderful job very friendly easy to approach."
"There service was very good and the staff are very kind."
"They were brilliant with everything with my dog when he needed an op on his tummy."
Cons:
"Mixed view of this place now. Much respect for the service they provide, for anyone on low income it's a pet life saver. Recently lost a puppy here due to an unknown parvo type of disease."
"Whats happened to the PDSA when did paper work become more important than the suffering of a beloved pet."
"All they want is money and they have no affection for the animals."
"Most vets do a good job, but some have no idea. You have to be lucky."
"They will only see you if you are on benefits, even if you pet is nearly dying as mine is at the moment, what sort of care is that."
"Toke my rabbit up there it was breathing and was walking about an hours later they call me saying it pass away."
"Took my rabbit there basically he screamed whilst being examined and died with heart attack."
"me and my partner took our dog in she wasn't doing too well being sick not eating or drinking no pooing didn't wanna move just wanted to sleep she stayed in for 2 days and was let out only to be bad again that night."
"Undertrained staff, most of the so called veterinary nurses have no clue what they are doing."
"Appalling service I rushed my dog there with a broken leg The surgery was empty and still waited 20 minutes with dog in severe pain!"
Customer Service Experience
Pros:
"Super busy and vet was rushed off her feet as were the rest of the staff on my visit. However they were all smiley and friendly and the two members of staff (one in training)were very informative."
"Great service very compassionate and kind."
"Thank you to your lovely reception ladies you are all so kind and lovely."
Cons:
"Utterly disrespectful reception staff rude attitude no meet and greet all she cares about was the money and not interested in the animal wellbeing and health."
"The girl on the reception was extremely unhelpful, it was like talking to a robot or answering machine as the same sentences were used for every question."
"The woman on reception was absolutely useless."
"The woman I spoke to was extremely rude and said ‘we can’t help’ and then hung up the phone!"
"The receptionists are extremely rude on the phone."
"The lady who worked on reception was lovely. The woman who saw my dog for her appointment however was not."
"I trying to get back to pdsa as I haven't been there for ages they told me have to wait next year my dog is ill it disgraceful and disgusting I will never go back also help charities pdsa no way now I have to join easyipetcare thanks to pdsa it rubbish staff not helpful shame on this company."
Financial Aspect
Pros:
"As I'm not working, I was able to get help with the vets bill which was great as was expensive!"
"Best bets ever. Totally all about caring for animals and just donations as means of paying."
"Nice helpful staff and vets, a very good chance for those on low income to have a cheap or free service."
"Great people, always helpful, great service for the animal and the owner, and all funded by charity and donations/contributions."
"It's all funded by people not the government so that in itself shows the care for people's pets."
Cons:
"I signed up online but they wasn't taking anymore pets on!! Which is bad when your on benefits!!"
"If you live anywhere outside the 10 mile catchment area do not even bother picking up your phone as you poorly pet can die as far as PDSA are concerned... No compassion, no empathy nothing."
"They even tried to charge me £24 to tell me that they wouldn't treat an obviously injured animal."
"Not the best of places to go for health care of any animal, donations are something that's not requested."
"Terrible 9 months and still not running a full service, milking the govt furlough scheme for all its worth, yet still begging for money."
"Came home from work to find my dog yelping in pain persistently and no sign of a physical injury, my normal vet was closing so advised me to take him here. I was charged nearly £200 for a 5 minute consultation and a pain killer injection."
"My dog had to go there Christmas day of all days...but had no choice...5 staples in her foot..local anesthetic..1/2 hr in there...£400...though they were lovely and thank God they were open..but very costly."