KFC Stafford - Hough Retail Park Reviews Summary

Service

Pros:

• "So pleased I did, as service was super quick, food super hot and super fresh- superb couldn't fault!"
• "Amazing service and made me cry she was so nice."
• "Staff are very friendly and the chicken was excellent."
• "The staff were friendly & willing to be as helpful as possible."
• "Served straight away and the staff were pleasant and the premises clean, food was delicious."
• "The manager Pippa got us to order a gravy and give her the order number. She then sent us our original order along with the gravy for free."
• "The lady on the window (clair) was very nice and sorted me out with sime fresh chiken and some fries for the inconvenience."

Cons:

• "I had to ask them if they wanted to take an order or not - which the reply was 'Just a minute, we're very busy'!!!"
• "Good Food as always, but slow service, unhappy staff, dirty and uncleared tables and food on the floor."
• "Waited an hour and nothing online was saying the order was confirmed so I rang up."
• "Slow taking drive through order."
• "Food was slow, not surprising considering there were only two members of staff on the till at 7pm on a Friday night. Still tasty."
• "The lady attending to the 'Drive Through' was too busy chatting to a lad that she did not see us waiting for 15 minutes!"
• "We sat in the drive through for 20 mins waiting to be served."

Cleanliness

Pros:

• "The recently refurbished Interior is nice and modern with a well laid interior."
• "It's been refurbished in the last year."
• "Pretty much all the walkways wide enough for me to navigate easily with my crutches, which was very nice to see."
• "It looked fresh, clean and very warmly welcoming."
• "I've been here lots of times to know that the staff try to keep it clean all the time."

Cons:

• "The restaurant was absolutely filthy, bins overflowing, dirty tables and food all over the floor."
• "Ladies toilets stunk of stale wee."
• "Dirty tables, full bins, no wipes or straws. Generally poor."
• "Tables were dirty and wet. Floor was also wet and there was pieces of food stuck to it like someone cleaned it with a dirty mop."
• "The branch itself, indoors we do not go in as it's like walking into a dustbin. The tables are rarely cleaned."
• "Tables covered in food bits floor dirty not brushed or mopped lots of food bits under tables and on tables."
• "In general the restaurant and toilets are often dirty and oily."

Food Quality

Pros:

• "The food was lovely & fresh and for the first time in a long time they had actually pushed down the 'doobies' on the box that tells you which meal is in which box!"
• "The chicken was excellent."
• "Great quality food and Fresh."
• "Food delicious and fresh."
• "The fried chicken is very tasty, the price is very fair enough, I like it very much."
• "Food was hot tasty and not chewy."

Cons:

• "Both gravy pots were missing and some pieces of chicken and the food was cold."
• "Chips were stale, hot wings had been cooked at least 30 mins prior, the chicken fillet on the burger was well overdone."
• "The wrap tasted very processed and too salty."
• "The chicken pieces were a lot smaller and did not taste like the usual KFC."
• "The chicken, strips and wings were so dry I couldn't swallow them."
• "The food is spot on but for my past x4 orders the thick people who work there who are to busy taking pics of eachother to read what someone has order, Foods is spot on, WHEN THE ORDERS CORRECT"
• "The 'fries' were terrible, tasted like cardboard."

Order Accuracy

Pros:

• "They've got a good manager. Aneta. And few dedicated team members which I believe deserve recognition for their efforts."
• "There are many great friendly and helpful staff at this particular franchise."
• "Ordered through just eat but my delivery never turned up. Rang KFC straight away and they replaced the whole order again and even threw in a popcorn chicken to say sorry!"

Cons:

• "Ordered so many times now off of them and they're incapable of sending the correct order every time."
• "Don't bother picking what to order as they give you whatever they want anyway! Orders are wrong or incomplete every time."
• "Dreadful staff, dreadful service. Every meal we've had through the drive through has been wrong."
• "Every time I have been through the drive through there has been a problem with my order ie food missing/ the food is over cooked or cold."
• "ALWAYS miss things off my order. I don't think they have EVER given me the full order using drive through."
• "On the occasions that I have ordered something else they have missed parts of the order."
• "Always go through drive through as I don't always have time to go in. Food is always wrong or some of the food is missing."