Squire's Garden Centre Reviews Summary

Food Quality

Pros:

• "The food was lovely and a super choice for everyone."
• "Lovely cafe where they served gluten free scones with jam and clotted cream."
• "Food is tasty and there is plenty of choice."
• "The service is first class with lovely hot, well cooked food being delivered to our table without a long wait."
• "The restaurant does really brilliant food."
• "We both ordered vegetarian meals which were superb!!!"
• "Delicious 'Sweet Treats' option on the menu."

Cons:

• "Coffee is very weak, food was cold when it got to us."
• "I had macaroni cheese, which was very dry."
• "Ordered the smoked salmon and scrambled eggs - salmon tasted overly fishy, possibly 'off' and eggs were microwaved! Who microwaves scrambled eggs anymore?!"
• "Food itself was fine, but the breakfast menu is more limited than it used to be."
• "We had Sunday roasts and they were awful - tough turkey and no flavour to the gammon."
• "Food tasted like it was cold & had sat on a hot plate, covered in oil with missing items."
• "Breakfast was poor - poached eggs overcooked, coffee expensive."

Customer Service

Pros:

• "The staff were fantastic and there was a great atmosphere."
• "Staff are all very nice people, there is nothing that is too much trouble."
• "Very well organised and friendly staff during the covid restrictions."
• "The Woking Branch is The Very Best Squires. Kind,helpful,cheerful and Efficient Staff."
• "Really nice and helpful staff."
• "Staff helpful (eg will carry your order out to your car) and knowledgeable, do ask them for their advice."
• "The staff in this centre were friendly and caring."

Cons:

• "Customer service very poor. Waited 20 mins to be served then told food choice not available."
• "Very disappointed with squires restaurants especially Woking branch elderly people should be given the assistance required when ordering food / drink staff need more training on how to deal with the elderly."
• "The staff sadly, seem quite disinterested in serving their customers."
• "Appalling customer service. Rude and patronising. Girls on tills had no idea what they were doing."
• "Terrible service, on afternoon break from work waited half an hour for a coffee, and had to leave before it came, staff were disinterested, disorganised and very busy."
• "Specifically regarding the cafe experience .... service was extremely poor."
• "This appalling table service is not a one off but each time we have had to wait approximately 20 minutes or more before a member of staff appears to take our order."

Atmosphere & Environment

Pros:

• "This is now a really nice place to visit. It is so light and air."
• "The cafe is absolutely gorgeous and filled with natural light and comfy seating."
• "Lovely garden centre with beautiful items for sale. A lovely café with such comfortable armchairs and sofas!"
• "A great garden centre selling high quality products, and with an on-site cafe."
• "Great selection of Christmas decorations and this time of year plus gifts, much more than a garden centre."
• "A beautiful garden centre and spoilt for choice."
• "Beautiful garden centre, it has everything you can wish for and more. Very stylish, thoughtful layout."

Cons:

• "Since lockdown they've put up their prices in the cafe to a ridiculous level."
• "Prices have gone up massively and quality has dropped."
• "Very very expensive."
• "We came here to get flowers for my new house but ended up leaving after we where shadowed and followed by security the entire time, it made me feel incredibly uncomfortable and rushed so I didn't feel as if I could browse enjoyably."
• "Rubish servive. Not updated website. should have put its closed on the 17th of April but said its open."
• "So cold in restaurant all of us sat in our coats."
• "Unfortunately the food prices are ridiculously expensive!"

Management & Organization

Pros:

• "They have a good system in place for safely wondering around."
• "Very well organised and friendly staff during the covid restrictions."
• "They have removed at least 50% of their inside tables so you can eat drink talk very low risk."
• "Clear message about stock available before queuing, good distancing in the queue."
• "The new app makes it easy to maintain distance when ordering and paying. Makes the visit stress free."
• "Enjoyed a cream tea and a catch up with friends in the outside area - good service and great food."
• "Excellent service from Karen who was very patient with me changing my booking arrangements on more than one occasion."

Cons:

• "Food OK but lack of staff as off sick and and .....management should have closed off parts so staff could cope with smaller numbers lots of people were complaining."
• "Restaurant was very busy and had run out of the most popular dishes. My meal of steak and ale pie was very disappointing."
• "While the recent renovations have massively improved the centre, it feels poorly planned."
• "Just went for lunch....so so slow service...we did stick it out although others around us just left their tables fed up with waiting ..food was ok...that's all...garden centre side its good no issues there..just get more staff especially for weekends and when you have deals on."
• "We were disappointed by the very slow service in the cafe today."
• "Appalling customer service. Rude and patronising. Girls on tills had no idea what they were doing."
• "The cafe has been refurbished and is a lot bigger the food is not bad but the service is not great there is lots of waiters and waitress but only a few of them seem to know what they're doing you wait ages for anything."