Woodlark Nurseries Ltd Reviews Summary

Quality of Plants

Pros:

• "Plants ordered have been in good condition and service has exceeded expectations."
• "The violas look super in our urns & the little cyclamen are doing well indoors in our conservatory."
• "All the plants that I purchased have grown and given pleasure to us in pinner."
• "Woodlark's plants are high quality."
• "Plants were all very healthy indeed."
• "Established plants in pots, all very lush and healthy ready for planting out."
• "The plants I’ve received this year have been amazing especially the petunias."

Cons:

• "I was happy with the quality of the plants overall, but I was really disappointed with the mixed selection I ordered."
• "The second delivery was as the first except for one item which was damaged and in poor condition."
• "The plants were all bashed around in the boxes, due to the carrier."
• "However this year, I have found my local garden centre have plants generally cheaper than Woodlark, which never used to be the case."

Delivery Service

Pros:

• "Delivery service to date has been excellent."
• "Delivery is quick and careful of the plants and I really appreciate that it is packaging free."
• "Vincent carried through 8 large and heavy bags with no hint of complaint and placed them exactly where we needed them."
• "My deliveries have been made by 3 separate drivers and all 3 have gone the extra mile to give me an excellent, friendly and very helpful delivery service."
• "Would also like to mention the delivery drivers. They are so friendly and helpful."

Cons:

• "Dispatch took far longer than it really should have done but when we did eventually get our plants they were of a great quality."
• "Received my order after quite a long time. I had to get in touch to find out where it would be they weren’t very forthcoming with info."
• "The second delivery was as the first except for one item which was damaged and in poor condition."
• "Delivery took almost 2 weeks with a phonecall to say something was no longer available."

Customer Service

Pros:

• "The best service I have from woodlark nurseries, I’m a new customer and the manager from day 1 been very helpful fast service fast delivery and brilliant gorgeous plants."
• "When I contacted the company I received an immediate response from the manager offering a replacement or a refund."
• "The Plant Heroes is a terrific idea and I have bought 3 lots. Plants were in reasonable condition when arrived and came back very quickly."
• "My Dahlias were not doing well and after emailing I was promptly refunded."

Cons:

• "I had a bad experience with delivery times and communication."
• "The first time I ordered, the basket I wanted wasn't available immediately, they rang me to ask if I wanted to swap it."
• "The claim that there might be some variations but I didn't expect it to be completely different."
• "I have changed my rating as there plants are great and the Md reached out to me to resolve the issue after my feedback I was very impressed."