High Legh Garden Centre Reviews Summary

Events and Entertainment

Pros:

• "Took the kids to the 'breakfast with Santa' event. It was very nice."
• "Great place to take your kids for a train ride for £2.50 pp and children under 2 are free."
• "Wonderful breakfast with Santa today. The whole event was well organised."
• "They have an event in October for Halloween. They run trains for a spooky event."
• "We have been going to high leigh garden centre for some years, good value for money and staff are really helpful, the restaurant has a variety of food."
• "Great garden centre with lots to do for the kids to make shopping here a pleasure rather than a chore."
• "We always come here for the Santa railway at Chrismtas which is great value for money."
• "We went to the 'Breakfast with the Easter Bunny' event with our 18m old. The breakfast was lovely and the activities for the little ones were great."

Cons:

• "I was disappointed that the train ride and visit to Santa's grotto was £5 per head regardless of age (2+), whilst I can understand the cost for children as they receive a bag of sweets, I think it's a little heavy charging adults the full amount also."
• "Very very expensive, lovely place but no doubt about it it's a money making rip off, we won't be rushing back anytime soon."
• "3rd time now with Grandchildren expecting miniature railway to be open as advertised to find it not open."

Restaurant and Cafe

Pros:

• "The food was very good and there were some fun activities for the children."
• "The cafe has lovely food, not too overpriced, and friendly staff."
• "The restaurant within the complex sells great food and snacks at reasonable prices."
• "The food is amazing and often have lunch here with friends. Worth the visit."
• "The restaurant is lovely and food really nice too with a large variety."
• "Great Garden Center the aquatics department are well stocked/reasonably priced and well knowledged, they have a lovely restaurant with decent food."
• "We made a reservation for a table at 1pm Sunday and arrived to find it ready, in a busy restaurant - we were served efficiently by welcoming and helpful staff and all enjoyed our food - thank you to the catering team!"
• "Lovely fresh food x a variety of food x fresh pies quiches and sandwiches x freshly baked cakes too."

Cons:

• "Incredibly disappointing afternoon visit with family. The scones were almost inedible. Rock hard and dry as dust, served without jam or cream and the staff were rude to my sister in law."
• "Always love the food there but today I was given the wrong food twice and the third time it was cold."
• "Food was awful, scrambled eggs rubbery, toast limp, sausage barm was dry and the bun very small."
• "Cafe provided a small and mediocre baked potato with a black patch of flesh and a sliver of flavourless cheese. Very overpriced as well."
• "The service is ridiculously slow there are always long queues, someone really needs to look at the operation behind the counter."
• "A plain croissant cost £3.95 for my daughter. I had to look around to double check I was not in Kensington London. Disgraceful pricing."
• "Had a nice late lunch. Excellent quality of egg and cress sandwich, spring onion and cheese baked potato. Like the coffee we ordered."
• "Not enough staff in the restaurant to cover cleaning/sanitising of tables making the wait too long."

Customer Service

Pros:

• "I just wanted to praise the Manager for her excellent customer services."
• "The staff at the garden centre went out of their way to help and were totally amazing and so very kind storing our bike over the weekend, and then delivering it to us this morning."
• "The staff know everything you ask them. Think we asked one girl 100 questions in an hour and she never once showed to be annoyed."
• "Excellent garden centre staff were very pleasant and helpful especially the man in the tree area who helped us choose a tree."
• "Hugely impressed with the Covid precautions that have been implemented in the restaurant. Well spaced tables, order via your phone and table service."
• "Shoppers were keeping their distance from each other. The exit to the tills was well organised with staff on standby to direct customers to the tills."
• "Loads of lovely stuff for the home before you even get to the plants! Staff are so friendly and helpful, nothing is a hassle for them."
• "Never fails to impress. Not our local Garden Centre but they seem to come up with the goods whenever we visit - even in the midst of a pandemic."

Cons:

• "Nobody answered the phone at reception, despite 3 calls."
• "Staff on the tills seemed uninterested in being there. We saw one girl giving an elderly lady what could only be described as a dressing down which was embarrassing for the lady."
• "Visited yesterday, most of the plants seem half dead and can't express how rude the staff are."
• "I am a local resident who has been a regular customer at HL garden center for 29 years. However, this last 12 months I have found the staff in the plant area uninformed, unhelpful, and disinterested."
• "Used my coach group like 2nd class citizens you can only have a filter coffee or a tea and sit you bunched up together."
• "the very poor service at the restaurant today will mean us not going back again. the manager did not seem to be bothered and her indifference makes you wonder at the cleanliness and H and S at the place if her attitude is anything to go by."
• "Booked a table then had to order by phone. Service was appalling."
• "We made a reservation for a table at 1pm Sunday and arrived to find it ready, in a busy restaurant - we were served efficiently by welcoming and helpful staff and all enjoyed our food - thank you to the catering team!"