The Range, Cardiff Reviews Summary

Customer Service

Pros:

• "Young boys were so helpful, after I bought a mirror and realized it was covered on one of the panes with glue."
• "Great job guys, really helpful and polite staff too."
• "One male colleague was very helpful with a phone call I had made to the store."
• "The 2 ladies who served us couldn't be more helpful."
• "I always visit this store and receive good customer service."
• "Staff that served me were really helpful."
• "Dominic and his staff were extremely helpful and happy and went above and beyond their call of duty."

Cons:

• "Such bad customer service...extremely rude staff."
• "Staff not polite at all and items not priced waiting 6 weeks for a certain item to be in stock still not in."
• "This shop deserves 0 stars, for its SHOCKINGLY BAD customer service! Be prepared if you shop here you will 100% be accused of stealing even if you have nothing on you at all!!!"
• "Sadly the staff customer service skills, beyond talking like a fake idiot, are non existent."
• "Not enough stuff, the existing can't be bothered to help customers."
• "Absolutely shocking customer service and every time we go there things are price marked cheaper than what they charge you!!!"
• "None of the staff wanted to help us and the manager was awful his customer service was a joke."

Store Layout & Accessibility

Pros:

• "All the prices are very reasonable in this well-laid-out shop."
• "It's one of those shops that has just about everything."
• "The store is on level ground so is wheelchair accessible."
• "Always good to shop at this well-situated branch of The Range just off Newport road as it's easily accessible and has plenty of free parking."
• "Well worth a visit if you're looking to do any DIY home improvement also has a garden centre but no dedicated hardware section prices are pretty reasonable and the service by the staff at spot-on very helpful lots of parking space at the front."
• "It's got lots of parking spaces, very affordable products."
• "This place has nearly everything for the house including curtains, lighting and garden centre."

Cons:

• "Could hardly get round the shop with a push chair. The Range can be tight for space normally but today wasn’t good."
• "Barely in the place 1 minute and security approached me and asked to take my ruck sack and place it at the security desk."
• "The Range for me is quite frustrating place... as a sometime wheelchair user there can be a lot of pallets in the way and a lack of staff to ask for help."
• "Went into the range on Newport Road and I wont be going back - my mum is in a wheelchair and I couldn't get her around to see anything because of boxes everywhere and loading trellises no consideration at all."
• "No toilets! Massive store, trailing around at 0.2 miles per hour up and down every single aisle."
• "Rubbish for a range, a third of the store is taken up by an Iceland, which is strange."
• "The inside of the store is crammed with lots of products but the dated and filthy carpets make it look old and more like a pound shop."

Product Availability & Pricing

Pros:

• "Need gardening stuff, no problem! Need pet stuff, it has that too. snacks? House stuff? Craft stuff? Tool? Yep."
• "You can buy almost anything you want for your home at amazingly low prices."
• "What a wonderful store, packed full of all sorts of bargains ... from gardening to DIY to stationery, household goods, and on and on."
• "The crowning glory of this store is its arts and crafts and stationary department which caters for just about everything you'd ever need."
• "I was actually really surprised by the decoration array this year. Absolutely fabulous choices, I even ended up buying loads of individual £2 borbals as well as the sets."
• "Excellent range of stuff to buy, mostly cheap too."
• "The range has a wide variety of all sorts at excellent priced products."

Cons:

• "Item i went for not in stock. Did not know when it was due in."
• "Loads of items with no prices."
• "So many goods with no prices on.christmas decs everywhere not many reduced.store in a mess."
• "Lost a star as the birdseed bin for canaries was empty."
• "Unfortunately the two items I took to pay for were wrongly priced, one y the offer still being advertised on the shelf when I had finished the day before."
• "The shop is a shambles, loads of items with no prices."
• "Bought an outside Christmas lamp and it snapped after 3 days."