iAutoUK Croydon Reviews Summary

Customer Service

Pros:

• "Would definitely recommend to others."
• "I have always found them professional and courteous and they do a good job!"
• "The business appears to have a very high work ethic, the people are fair minded and clearly work in the interest of the customer."
• "Keep up the excellent work guys!!"
• "Super Excellent Customer service from Mr. Sharoze, Director, Mr. Anoop, Branch Manager and Shazil."
• "The booking was easy and the time suited me."
• "Thanks for sorting my BMW out."

Cons:

• "They will find a problem (even if it doesn't exist) M.O.T'S will end up costing you quite a bit extra."
• "Garages like AutoUK give all mechanics a bad name; i'm appalled at their lack of integrity and out right deception."
• "Customer service person said I am busy and I don't have time to check what's the problem or which spare parts to order for my audi to fix the car."
• "The experience we had here was generally disorganised and unprofessional."
• "please avoid this garage they took my money and they didnt fix my car."
• "AWFUL CUSTOMER SERVICE."
• "one manager from the reception completely ignored me after I try to ask him for some information."

Quality of Work

Pros:

• "I then took my car to the brilliant guys @ Gonnella Brothers in Catford who retested my car. And strange thing it passed."
• "Had my Mercedes e250 serviced and mot’d here. Excellent communication, fair pricing and changed various filters which mercedes main dealer didn’t bother to do under a service pack."
• "They were able to sort the problem out within a day."
• "They performed such an amazing work on my car that it drives as if it's a new car."
• "I really can't fault there guys: cheaper than dealership, friendly, responsive and punctual!"
• "Shah and his brother and the team are very professional, sincere, polite and most of all honest."
• "They correctly diagnosed the problem and sorted everything out for us."

Cons:

• "They are ok place for car but didnt like the hidden charges."
• "Over charge you for all parts and then charge for investigations they can't even fix."
• "They ripped me off for two to three years."
• "They are lying con merchants and I will never use their services again."
• "These guys are total rip off. My advice please stay away from them."
• "They are expensive but do not do the job."
• "Every time I phoned to ask if the work had been done I was fobbed off with different excuses."

Efficiency and Reliability

Pros:

• "I dropped my car in the morning and it was ready in a few hours."
• "This is my second time using the service of the guys at iautouk, they are so efficient and accommodating."
• "Very polite staff, understand you and your needs as it relates to your vehicle."
• "Great customer service."
• "Iauto to anyone for all your vehicle repair needs!! 👌🏻 keep up the good work Iautos 🤙"
• "Using iAutoUK gave me significant savings against what I would have been charged elsewhere."
• "hello i want to thank iAutoUK Croydon for a very well done job and give them 5 stars."

Cons:

• "I booked tyres change. I have been on time and told it will take 30-45min it took 2h just to change two tyres, no apologies nothing."
• "Cost over £500 for a simple service and brake pads change."
• "Had some issues which they was able to resolve. I must admit they took long but due to the nature of the fault and how busy they was the service they followed through with was good."
• "For MOT I had an appointment at Croydon centre at 8:45 am dropped the car on time, they started MOT at 3 pm and finished at 3:45 pm and spoiled my whole day."
• "Book for tyres at 8:30,they make me wait 40 minutes because they don't start before 9 a clock."
• "DISGUSTING CUSTOMER SERVICE. MOT WAS BOOKED IN AT 3PM FROM 6 WEEKS AGO TO BE TURNED AWAY ON ARRIVAL SAYING WE DONT DO ANY MOT AFTER 1PM."
• "Good customer service, however they are at times slow with repairs and sometimes don’t give a honest deadline."