Address: 142 High St, Harston, Cambridge CB22 7TN, United Kingdom
Phone: +441223873770
Rating: 4.5
based on 104 reviews.
Customer Service
Pros:
"Customer Service beyond the best!!!"
"Great service from OPC Cambridge, looked after me while I had my MOT."
"I couldn't ask for better service, especially from Scott Riley."
"They were great in keeping me up to date and facilitating a swift resolution."
"His knowledge and customer service was outstanding."
"Real breath of fresh air, genuine nice people who seem to care about good old fashioned customer service."
"Phillip dealt with all my concerns and kept me notified at all times on progress and was pleasure to deal with."
Cons:
"WARNING TO ALL PORCHE OWNERS - DO NOT USE....FIND ANOTHER PORSCHE DEALERSHIP."
"I would NEVER deal with this garage again, avoid at all costs, once they have your money you can rot in hell as far as they are concerned."
"I called to get some answers, could not speak to anyone, promised a call back."
"Had to keep ringing to see what the status of the service was."
"Had to go through the invoice step by step to identify some overcharging."
"I did not get a reply from anyone at Porsche what so ever, apart from an automated response."
"Received a call at 18.00 I picked up but no one spoke and the call ended abruptly."
Facilities and Amenities
Pros:
"For a company in UK, the coffee was pretty good."
"The reception staff always have a smile for you and offer tea/coffee straight away."
"The coffee is great and the vehicles in the showroom were a suitably diverse reflection of the range and beautifully presented."
"The receptionists are efficient and polite, everyone acknowledges you and says good morning."
Cons:
"Car covers had not been used and the mats were covered in mud."
"It is annoying that the latest map is not available to bring the sat nav up to date to include the A14 upgrades."
"Went to collect the car, car not washed, invoice not made up as I requested, had to wait around for nearly two hours."
Purchase and Service Experience
Pros:
"The whole process from start to finish was so straightforward & was efficiently handled by Porsche Cambridge from the word go."
"Made my 911 purchase an absolute pleasure."
"Porsche Centre at Cambridge should be very proud of themselves because I came away completely satisfied with every aspect of my dealings with them."
"I found the whole process of buying my Porsche, from start to finish, an extremely stress free experience."
"Just had my first service carried out on my Panamera Hybrid, nice and straight forward, collected the car from me which is 60 miles at least serviced it and delivered it back."
"It's been a pleasure buying from Porsche Centre Cambridge."
"I now have a wonderful car which was my retirement / early 60th birthday present."
Cons:
"I'm off to a different centre with a much better focus on the customer- Porsche Colchester."
"Found out many months later they didn't carry out the MOT!!!"
"Final insult was cost of service which was £1380."
"Disappointed to have booked my car in for a full service and agreed to have the car collected from my home first thing…. only to wait in all day, missing an important appointment elsewhere in the process."
"Bunch of dishonest Porsche employees, booked my car for an MOT and on the day they ended up taking it to another garage to MOT it.... no health check or emission certificate provided."
"Was in the market for a Taycan... after 2 weeks no further contact from Scott to my partner, despite asking for figures, no follow up."
"We ordered a car in April 2021 and took delivery in March 2022, communication was terrible."
Staff and Management
Pros:
"Obviously the products from a Porsche garage are always going to be very interesting, but it's also the 1st rate team of staff throughout the dealership that enhance the experience."
"Can't rate them enough. After a massively disappointing trip to Hatfield we drove up to Cambridge. Michael was fantastic."
"The 2 Claire's that worked there were brilliant."
"David Bowyer is fantastic, even though our nearest dealer is Bournemouth, the 150 mile distance to Cambridge shows service is worth chasing."
"The highest praise must go to Scott Riley, who is a highly communicative, engaging, patient and pragmatic individual."
"Chris in particular went out of his way to provide outstanding customer service."
"She has been absolutely fantastic and her service impeccable."
Cons:
"I visited for a service in July post lockdown, I understand the restrictions and need for caution and safety both fro customers and staff, but unfortunately I think in being overly cautious the business managed to lose its friendly customer service attitude."
"I have never dealt with such a rude, obnoxious and aggressive salesman as Scott Perkins."
"Person assigned to me had no idea why I was there."
"Updated since review posted- Porsche Cambridge called me and left a message to get back to them. I duly called the provided number, 3 times, no answer."
"Cambridge could not diagnose the problem, the vehicle was transferred to Porsche Stratford where it still sits now."
"Had problem with the engine management indicator, Had to wait for a month to get A test on telephone."
"I followed Porsche Cambridge complaint procedure which is to allow the general manager to deal with the issue."