Address: Ipswich Rd, Ardleigh, Colchester CO4 9TD, United Kingdom
Phone: +441206751100
Rating: 4.4
based on 301 reviews.
Customer Service
Pros:
"Not at all pushy and his customer service was 5star."
"Was met on arrival with a friendly greeting."
"The customer service team at BMW Colchester were spot on with finding me exactly the car I wanted."
"Great customer service from Phil Graylin very easy to talk to no pressure in buying the car."
"The customer service from Peter Smith was absolutely brilliant."
"Some of the best customer service I’ve received from a car dealership from Darren Nolan."
"Always excellent service and great communication."
Cons:
"It arrived with flat tyre and with poorly repaired accident damage."
"Travelled a significant distance to collect a car that I was assured was in excellent condition only to find one with cosmetic issues."
"Disgusting service and extremely poor practice for a dealer to fudge up accident damage on the vehicle."
"The sales person almost looked at me up and down and said you can get the info you need online and was not helpful at all."
"Unprofessional, no interest in customer service, just want your money."
"Visited BMW today to ask what demonstrator model was in Sophisto grey, but said was too busy to respond and told to wait in car park."
"Utter shambles. Unable to get delivery of my car on time and failed to communicate this."
Vehicle Quality
Pros:
"Not only was the work carried out to a very high quality, but I was given a link for a free video of a walk round vehicle inspection of my car for free."
"On returning again I was met with a friendly greeting an on inspection on my car I found it washed an hovered inside an just felt 'looked after'."
"The vehicle is immaculate in every way."
"We ended up with a truly stunning looking car and couldn’t be happier."
"A really enjoyable car purchase, and of course delighted with my 840d x-drive."
"I got a BMW that god couldn't of provided any better than I expected."
"The car itself and the package sold to us was excellent value."
Cons:
"The next day (after servicing) my oil light came on."
"I bought a 2 year old 5 series from them and started to notice the paint is coming off from the two driver side doors."
"Went for a Vishal health check and it came back with 2 bulges on my tyre. Then to be told I should have never been driving it as it was unsafe to drive."
"After spending 1.2k on fixing oil leak an engine light is on."
"I collected the car covered in scratches, scrapes and dents."
"But now I am getting a really bad misfire and see lights coming in my dashboard that I have never seen as long as I had the car."
"Vacuuming was limited to the front of the car only when the rear and boot were clearly in need."
Communication
Pros:
"Very good communication, especially how quick Invhcape responded to my online enquiry."
"Excellent service throughout. Faultless communications from the moment I left my car."
"I was kept upto date via Videos of the Vehicle I was purchasing and great communication via email."
"The extensive work was carried out within a couple of days with Jade Keeping me up to date with the progress."
"Very smooth Charlie Harper took care of everything and made sure I was kept up to date with the progress of my car."
"Despite being extremely busy he always found the time outside of office hours to keep me updated so I wasn’t feeling forgotten about at such difficult times."
"Top customer service from Amy who helped arrange repairs and arranged a time for me to collect the vehicle."
Cons:
"The garage did not hold stock of the parts I needed for unscheduled replacements which meant these had to be picked up from a local garage."
"At no point when I made the enquiry was I offered the option to leave a deposit to at least secure the car for the following day."
"The dealership have failed to settle the o/s finance and I have been chasing to get this sorted however no one is returning my calls - quite frankly incredibly disappointed given how much money I spent on the car."
"The after sales communication has also been poor, apart from trying to sell me add-ons I have had to chase for the purchase documents, and club-guard setup."
"Countless un returned calls to the sales manager, countless un replied emails."
"I called bmw Colchester on Monday 31st July to find out the price for full service... Today is Wednesday 2nd August and no-one called me back."
"I have been contacting Inchcape BMW many times about advise on driving my 3 years old M240i in Europe... Have had no answer in spite of many attempts to have a reply to a simple question."