"Customer service was brilliant. I was made to feel welcome and comfortable."
"Jeremy kept me updated and nothing was too much trouble."
"David was attentive. The car was in for 9 days and David kept me informed every step of the way as work progressed."
"The BMW representative Craig Brooks supported us through our new car purchase (2 Series Active Tourer) and I was very happy with the service we received."
"Jay Singh provided a professional, friendly service and kept me fully informed on progress from order through to delivery."
"Everyone is friendly and professional."
"The staff there are superb from the gentleman in the car park to the ladies on reception and the friendly technician. Nothing was too much trouble."
Cons:
"Will never go back."
"A very horrible experience couldn't wait to get out of there, not a very customer friendly place."
"Shocking experience here. Even the free carwash went wrong!!"
"BMW Fraudfield! Fraudulent, not recommend, amateurs!"
"Shocking company. Avoid at all cost. Serious data protection issues here."
"Completely unapologetic staff and 2 weeks before they can look at it."
"I am baffled by the sheer lack of service we have received on two separate occasions at Fairfield BMW in the past 12 months."
Car Purchase & Sales Experience
Pros:
"Love my new X3. My customer experience was second to non."
"The M4 convertible we bought is awesome as well so overall we were very happy with the car and the buying experience."
"It was a great pleasure to deal with Barry and David at Fairfield Billericay as they made the car buying process so hassle free."
"The whole sale of my old car and purchase of new one was a pleasurable experience."
"I can honestly say I would travel back here again in the future to buy a car from here."
"I have bought cars from Fairfields and had them serviced their for over 15 years and have always been very happy with their pricing and support."
"I collected my new 440i Convertible from Fairfield BMW last week and was very impressed with the level of service I received throughout."
Cons:
"They will ask you to come and pick up your car even if car has been left incomplete and still lifted."
"This dealership has Questionable Integrity/Practices."
"Called customer service to book my car to run a diagnoses and they ask for £212 where on there online site it’s been advertised for £145."
"Spoke to Julia over the phone, who knew little about my vehicle, guessed at what the issue may be & asked me to look for things in my vehicle that do not exist."
"They also moved our vehicle from one dealership near us to a far away 2 hour journey by public transport location without speaking to us.. and we have to pay £60+ to get there."
"We are discouraged to Never ever buying from bmw again in future or investing financially with bmw group."
"I visited this branch of BMW as I trusted the name BMW. I paid a deposit. I changed my mind due to unfortunate circumstances. When I asked for my deposit back, I was told I will not be getting it back. Worst customer service. never buy a car from here."
Service & Maintenance
Pros:
"Having used Fairfield BMW a fair few times for servicing my vehicles, I've always been very pleased with their customer service in that regard."
"The service here was speedy and concise, and the staff members were very easy to speak to."
"I am absolutely thrilled with my service from Fairfield BMW."
"Every time we've had an excellent customer service experience, very helpful staff."
"I've dealt with Emily, Hannah, and David when booking in for a service and subsequent warranty work. Their communication, advice and overall service was first class."
"Had my second car recall within a year carried out at Fairfield. The service is good here and you are well looked after."
"Booked in car using fast lane service today which was completed on time and at the price estimated online."
Cons:
"IF YOU HAVE EGR RECALL BEAWARE!!!"
"Went to have a warranty repair only to wait 20 mins and then be told my courtesy car had been given away."
"To add insult to injury, the recall work was done but my service light indicator was not reset!!"
"The technicians obviously needed access to the battery in my boot because everything had been removed and quite literally THROWN back into my boot."
"I booked my car for annual service I came in on the day 15 mins early I was told to wait for someone to come and take the keys, only to find out they can’t do it that day."
"Car was booked in for a recall. Now left with a broken engine cover and BMW technicians even had the audacity to paint it to cover up the damage."
"How BMW let this poor managed site to continue is very confusing. Took my car in for servicing and had personal possessions stolen!!"