Inchcape Ipswich BMW Reviews Summary

Customer Service

Pros:

• "Any subsequent queries were dealt with promptly."
• "James was always at the other end of the phone/email to answer any questions."
• "Jamie was kind enough to get back to me when Chanel was off so they always had someone there to support."
• "Really informative, friendly, and answered all my questions."
• "I was dealt with by Aimee who was very friendly and efficient."
• "Excellent service by all staff especially Aimee Goldsmith @ Ipswich who contacted me on more than one occasion to ensure the process went smoothly and to complete an aftercare check."
• "Brilliant service from the team at Ipswich, they was very patient with me and never pushed a sale."

Cons:

• "So be careful as these people will empty your wallet faster than you think."
• "The worst service i have ever had buying anything! Simple things that went badly wrong."
• "Very poor service & I won't be buying anything from them."
• "The customer service and satisfaction found at this branch was awful."
• "Not happy with the service at all."
• "It routinely takes ages to receive a response from any of the staff you contact."
• "The service I received was the worst of the makes that I visited."

Communication

Pros:

• "The sales advisor James wells was very knowledgeable and helpful keeping me updated with the progress of my order."
• "Received outstanding service from Alex Waters from start to finish when purchasing my brand new car."
• "Fantastic communication and attention was given."
• "Regular phone call updates regarding the service and checks to see if I was happy or not for work to go ahead."
• "I got texts and phone calls when they were promised and a lift in to work."
• "I always get great service from BMW Ipswich and find the staff very polite and helpful."
• "Great experience. Alex and James are great at taking care of the customer."

Cons:

• "The following text was given as feedback to BMW but no-one bothered to contact me."
• "So nothing resolved, comments and complaints ignored."
• "I was told I would have a phone call an hour later to discuss prices. Half five came and no phone call."
• "It takes ages to get a reply from them and I have to always chase them for a reply."
• "Update - Inchcape customer services eventually emailed me and said that I had to telephone Cooper Ipswich - that's where I started."
• "Despite being promised I would be reimbursed for the repairs, the money still isn't in my account and my emails to the 'Aftersales Manager' are being ignored."
• "Very bad customer service."

Professionalism

Pros:

• "Very efficient and pleasant welcome upon arrival with clear COVID precautions."
• "My sales advisor Ryan was attentive and professional."
• "Extremely helpful and professional staff."
• "The team were very personable, extremely knowledgeable and helpful in all aspects."
• "Very friendly, helpful, knowledgeable staff/salespeople."
• "Everyone I had an interaction with at the dealership was very professional, especially Leanne Balls. Leanne provided an exemplary level of customer service!"
• "Dealt with Megan Askew, a very professional individual who maintained a positive attitude throughout."