Russell Automotive Centre Limited Reviews Summary

Professionalism and Staff Attitude

Pros:

• "Staff was very professional and polite. They catered to my needs and my car was serviced in good time."
• "They were professional, friendly, and honest. They serviced my car quickly and efficiently, and charged me a fair price."
• "Shane and the team have been looking after my cars for many years. I always find them to be extremely welcoming, sympathetic to my needs."
• "Fantastic service. Staff are always very professional and polite."
• "The staff kept me well informed about when the parts for my van would arrive."
• "Fantastic customer service and communication throughout the time that my car was with them."
• "Excellent service, lovely premises, but most of all honesty and trustworthy."

Cons:

• "This mistake ended up costing me over £6700 for my car to be fixed in full working order."
• "The customer care I received after spending over £5700 was disrespectful and caused me a huge amount of financial and personal stress."
• "They then had the audacity to park my car in an unsafe space outside of the garage."
• "Russell Automotive are Completely out of their depth when it comes to fixing Audis and their customer care is the worst I have experienced in my whole lifetime."

Quality of Service

Pros:

• "I am very pleased with the service I received from Russell Automotive Centre Garage."
• "They explained the issue with my car clearly and showed me the parts that needed to be replaced."
• "Recently we had an issue ahead of a weekend away and they moved heaven and earth to fix it on an extremely short timeframe."
• "I was served by Paresh today who was extremely knowledgeable, thorough and professional."
• "They are my go-to Centre for good reason. The staff are super knowledgeable, friendly and punctual."
• "I had a new miltek system fitted to my Golf R. Work was carried out to an excellent standard."
• "There was so much wrong with it but the guys did a spectacular job of reinvigorating her!"

Cons:

• "My car was taken into Russell Automotive in July 2022 and I finally collected the car in September 2023. Over a YEAR later."
• "Not one single apology given. They did admit that the mechatronic unit they fitted was faulty, but I was still treated as if I was in the wrong."
• "They charged me twice for 2 different jobs which I did not need and has not fixed my problem."
• "The underlying problem is, they didn't do a thorough diagnosis."
• "I left my car Audi Q5 68 reg at the garage to change the turbo and EGR cooler and after a week I had to take the car to another garage as they have done nothing."

Customer Communication

Pros:

• "Sunil was top notch, he took the time to answer all questions."
• "The staff kept me well informed about when the parts for my van would arrive."
• "Fantastic customer service and communication throughout the time that my car was with them."
• "Excellent service, lovely premises, but most of all honesty and trustworthy."
• "Great service from a trustworthy garage. My vehicle is inspected thoroughly by knowledgeable mechanics every time and any issues communicated by the team and fixed promptly."

Cons:

• "After much to-ing and fro-ing, the adviser confirmed what I already suspected; that the brake servo needed replacing and unfortunately as it is “such a big job” the fee would be over £1,200 in total!!!!!!!"
• "I left my car Audi Q5 68 reg at the garage to change the turbo and EGR cooler and after a week I had to take the car to another garage as they have done nothing."