Autovets Brighton Reviews Summary

Quality of Service

Pros:

• "All work carried out to an incredibly high standard, professionally and with great communication."
• "The service was absolutely amazing they were very professional and informative throughout the whole process."
• "Every visit I have made to Autovets has been a positive experience."
• "Professional and knowledgeable attitude and great customer care."
• "A very professional garage with first class technicians who really know their stuff, and certainly when it comes to Mercedes Benz."
• "Sam and the team ensure all work carried out on your vehicle is explained and you are kept up to date with the repairs."
• "The service every time has been impeccable with an eye for the detail."

Cons:

• "The repair took a day more than planned due to a wrong part being ordered, but Steve was kind enough to take that out of my bill."
• "Car returned filthy - we used to get a valet after any work done there."
• "Rear brakes which were mentioned as advisory subsequently failed MOT and were noted as dangerous."
• "Change of hands has not been good. Used to be able to trust this garage and have recommended to others in the past as no nonsense."
• "This garage charged me £220 for an OIL CHANGE where I provided the filter!!"
• "Took car in for pre-MOT service and a number of things were highlighted as required, along with a fairly hefty price tag."
• "BEWARE! The manager admitted straight away he ripped me off... :("

Cost-Effectiveness

Pros:

• "Autovets was 40 percent cheaper than the main dealership using genuine parts."
• "The bill in the end came to £1000 cheaper than if I was to of taken it to a Audi dealership."
• "Everytime they have done work on my vehicles they have been the most cost effective and efficient."
• "The price came in cheaper than the original quote."
• "Sam did a top job on my Van, kept to his quote, in fact he gave me a discount."
• "The invoice came in slightly cheaper than their quote, and a good £200 cheaper than the main dealer quote."
• "They didn’t just order the most expensive part which would have been very easy, Dan called round multiple garages in the UK and Europe trying to find me the right part at the right price."

Cons:

• "AVOID or PAY the PRICE £££££."
• "BEWARE! AVOID or PAY the PRICE £££££."
• "BEWARE! The manager admitted straight away he ripped me off... :("
• "This garage charged me £220 for an OIL CHANGE where I provided the filter!!"
• "Took car in for pre-MOT service and a number of things were highlighted as required, along with a fairly hefty price tag."

Customer Service

Pros:

• "Friendly, professional, reasonably priced and reliable - what more could you want!"
• "Sam employs a very friendly staff team."
• "Knowledgeable, friendly, and with great integrity - full breakdown of very reasonable costs."
• "Everyone has been friendly and the knowledge Sam brings is excellent."
• "Nice touch that Sam rang the following day to check I was happy with the work."
• "Sam was honest, reliable, communicative and even showed me the faulty part after."
• "Fantastic service throughout and two really honest and welcoming guys."

Cons:

• "Car returned filthy - we used to get a valet after any work done there."
• "Rear brakes which were mentioned as advisory subsequently failed MOT and were noted as dangerous."
• "Change of hands has not been good. Used to be able to trust this garage and have recommended to others in the past as no nonsense."
• "This garage charged me £220 for an OIL CHANGE where I provided the filter!!"
• "BEWARE! The manager admitted straight away he ripped me off... :("