Address: Unit A, 13 Halesfield, Telford, TF7 4PL, United Kingdom
Phone: +441952585511
Rating: 4.7
based on 119 reviews.
Customer Service
Pros:
"Great communication throughout the process and very helpful and friendly staff."
"The vehicle collection and return service from my home address was much appreciated."
"Staff always polite, and helpful. Kept fully informed about my car."
"Fantastic service throughout."
"The team kept me informed throughout the work."
"Dave is very professional in his role and always has time for a chat."
"Great staff always very helpful, friendly and professional."
Cons:
"I'm not happy with this company. My car went in due to vibration charged for engine mount but then still had the issue after."
"Despite appearing professional and smart, EAC's misdiagnosing and attempting to charge for unnecessary repairs could have cost me over £800."
"So disappointed, I was scammed to pay £96 for a health check."
"Wouldn’t even give a 1 star. Terrible service- do not use!"
"Wife went back in to say its still not right and was basically called a liar."
"They are as useful as a chocolate tea pot. Give garages a bad name."
"Very poor service. Avoid at all costs."
Value for Money
Pros:
"Booked my car in for a service, MOT, wheel alignment and brake fluid replacement at a very reasonable and fair price."
"Their prices are reasonable."
"Very good at what they do, reasonably priced."
"They reduced my bill accordingly, which I was very appreciative of."
"The price was very good."
"Their prices are reasonable, management and staff professional and friendly."
"The price for the service was significantly less than I've been quoted by Audi so I am extremely pleased with the outcome."
Cons:
"They tried to charge me £1100 for a gasket replacement, lower sump panel seal replacement."
"Surprise surprise knowing I had the voucher they failed my mot and tried to charge me 700 for the work to pass it."
"Got the work done fast, definitely not the cheapest."
"Their labour charges are exorbitant."
"And amazingly expensive!"
"They failed the MOT on my mini for the brakes then tried to charge me £600 to change the brake discs."
"Charged us £208 because they looked at our engine."
Quality of Work
Pros:
"EAC Telford, what can I say first time I've used their services, not only were they able to complete the work to my vehicle that a main dealer claimed they couldn't do they went the extra mile and provided me the evidence I required to get a full refund from the main dealer."
"Fast diagnostic and ordering of parts."
"Full marks to EAC Telford. My tyre problem quickly sorted at short notice."
"Great fast and efficient service from Tim at EAC, Where most other garages couldnt solve my car problems."
"Work is completed to a very high standard."
"Excellent job done to correct poor work done by another garage."
"Work was carried out immediately. I was extremely happy with the attention i got."
Cons:
"In the end we had to have it taken to another garage and EAC failed to send the fuel injectors with the car."
"They are incredibly busy, so it might take a while to get through on the phone at times."
"The garage we took it to then said the bolts for the engine havent been removed for a long time, so how do they know what work needs to be done."
"ORRIBLE i brought my car because it had to be repaired for big problems. they took me from £ 670 of estimate made by the mechanic they instead asked me £ 849 !!!!!"
"They were going to charge us double what we paid to have it fixed, kept the car 6 weeks for a days job."
"Bracket bolt facing inward towards heat shield and hitting petrol tank. The baffles inside system shattered..Rattling."
"Rear shocker and brakes lasted less than 11k miles!!! Needed replacing in less than 2 years, brake pads rammed in, not cleaned, rusted!"
Professionalism
Pros:
"Mark and his team were very professional and and able to facilitate the repair/recondition of the Tiotronic gearbox in my Porsche Carrera."
"Staff were extremely knowledgeable and very courteous."
"Clearly the team on the front desk and technicians working on my car are passionate and confident in what they do."
"The staff are very friendly and polite, and on reporting the initial fault details the person I talked to even took time out to listen to how it came about."
"Been using this garage for some time now and like the friendly staff, honesty and professional attitude."
"Finally found an honest garage. Car passed no parts needed."
"Very professional, explained and options given."
Cons:
"I called them back and they mumbled something and asked me for another 80 pounds."
"Do not use you will be ripped off, unless you having a lightbulb replaced!!"
"You are nothing else, but scammers."
"they only steal money from poor people who fall for it and don't know how to fix anything !!!"
"Really don’t know how they generate these quotes. Something must be wrong."
"Obviously a professional operation..... sent me a reminder of my MOT being due next month via text... managed to get the model AND the registration number wrong, then no answer on the phone number supplied in the text when I tried to rectify it."