Currys Reviews Summary

Customer Service

Pros:

• "Quick response to any questions as they can look it up on their tablet."
• "Thank you Ahmad for being so polite and helping me find my new phone. Excellent customer service."
• "Thank you to the nice member of staff who helped us buy a printer today and gave us our options."
• "The three people who helped us couldn't have been more helpful, polite and friendly."
• "Really helpful staff, nice clean shop, lots of variety."
• "Excellent service from all the staff members from floor staff to customer service."
• "The customer service at PC World was truly outstanding. The staff was attentive, courteous, and responsive to my needs."

Cons:

• "Poor customer services in general, shortage of staff and long waiting time."
• "The incompetence of the customer service team in Milton Keynes is ridiculous!"
• "Service was terrible, I waited 20 minutes to buy a phone, three other customers waiting in front of me, even the woman on the customer service counter couldn't help me."
• "Customer service is terrible, not the first time either, I just have had so many bad experiences from there I had to leave a review."
• "Terrible customer service at return goods station."
• "Customer service @ Currys Milton Keynes today was appalling, can’t believe I had to wait for close to 30 min without anyone attending to me."
• "Terrible customer service. When they dont deliver you have to pay to call them."

Product Availability and Stock

Pros:

• "After a short negotiation they were more than happy to sell us the display model!"
• "Our first visit to the store and we were both impressed by the range of electrical products available."
• "Massive shop with great selection of goods. Knowledge of the staff is also good and they are comfortable to make recommendations."
• "Good range of products."
• "The store has a huge selection of gaming equipment - specifically keyboards and chairs - on display."
• "Availability was good and pricing was competitive."
• "Large store with loads and loads of appliances and devices to look at."

Cons:

• "Went in to get a new washing machine on finance... but as it turns out the LG one was out of stock."
• "They never seem to have any stock, whenever I go there."
• "Much of what was on display was not in stock. Lots of display items with empty shelves underneath."
• "A lot of stock boxes on display but nothing available to buy."
• "They didn’t have any phone we wanted in stock."
• "Been waiting for dyson airwrap to be in stock as on website is everywhere oos."
• "Terrible customer service a lot of stock boxes on display but nothing available to buy."

Staff and Assistance

Pros:

• "Found staff friendly and helpful but expect a wait for help in busy times."
• "Staff in store are hit and miss but massive thanks to a manager (Mike)"
• "Took a faulty microwave back. The young man got it out of the car for me, carried it into the shop. Organised a replacement unit, carried it out to the car and wished me a good day."
• "The staff were friendly and offered assistance regularly."
• "Assistants available on each section."
• "Staff are always friendly and helpful."
• "Fantastic sales and demo team, spent ages with me choosing 4 high ticket items for my new home."

Cons:

• "The staff member who helped us barely responded to questions acting like a sulking teenager."
• "Not one person approached me to ask if I needed any help."
• "Ignored by staff while waiting for 15 minutes for some advice."
• "NO STAFF ON TILLS."
• "One aspect that stood out negatively was the not friendly attitude of staff members."
• "Staff couldn't have put in less effort."
• "The staff are belligerent and rude and clearly far happier chatting amongst themselves than helping customers."