Steven Eagell Toyota Bishop's Stortford Reviews Summary

Customer Service

Pros:

• "An absolute wow from the moment of entering the showroom and being offered a very tasty latte to meeting James Varnavides (sales Executive)."
• "The dealership is fantastic. Whenever I need to service my Toyota Aygo, the staff are welcoming and provide an excellent experience."
• "The William D salesman I dealt with couldn't have been more helpful."
• "This is without a doubt one of the best car customer services we have had and therefore we recommend to everyone."
• "Outstanding customer service. Everyone is friendly and helpful."
• "Big thank you to Nana who has found me a great car and managed to secure a good deal."
• "I highly recommend Steven Eagell Toyota at Bishops Stortford and what an amazing experience it was."

Cons:

• "Purchased a late model used car with 1 key. Was assured I would be contacted to have 2nd key supplied and coded. 6 weeks later I had to call in to remind sales person to have key ordered."
• "Only issue is that all the verbal agreements did not took place."
• "Very poor service. Dealer not knowledgeable at all about pricing, procedures, paperwork."
• "Due to there fault in selling the vehicle as we had agreed in the sale from the start, the sale fell through."
• "I spent 2 days trying to get through to the service department but the calls kept going through to the central office."
• "Having booked my car for a brake pad change, Steven Eagell called me at five to five the night before the work was due to be done to tell me that they don't have the parts."
• "Do not purchase used car from Steven Eaglle Toyota, Bishops Stortford. The sales and service staff is pathetic."

Car Quality and Condition

Pros:

• "I recently purchased a new car from sales agent Farhan and it couldn’t have gone smoother."
• "I leased my last 2 Toyotas from them and have just ordered my 3rd one for 2023."
• "We had a very good experience when buying our used CH-R from Steven Eagell in Bishop's Stortford."
• "A big thank you to the Sales Manager Dean Gale, Salesman James Varnavides and Sales Controller Mark Campbell who made the recent purchase of my used Aygo an extremely enjoyable, easy and stress free experience."
• "Definitely happy with experience here and would recommend!"
• "I recently bought an aygo, very good customer service, very friendly and the best treatment received here in bishop’s."
• "I am so happy with my new Rav4 Adventure!"

Cons:

• "When the car arrived there was bubbling on the back of the mirrors."
• "I put a deposit on a car in May, I looked at the car and it was in awful condition."
• "I recently bought a car from this garage and I can honestly say it has been the worst experience from start to finish."
• "I had a very bad experience with this branch, as I went to select a one Toyota Prius car hybrid 2011, it was not in the same ranch (it was in Colchester branch) and they confirmed that they will bring it to Bishop branch and make it clean and full checkup."
• "After 3 hours 30 minutes wait time car was handed over with dent and antenna missing."
• "The car I bought has flagged up with numerous faults so I spoke to the service manager Ash, and he advised me to take it to my local garage to have it looked at."
• "Been sold a car with a dodgy tyre."

Communication and Follow-Up

Pros:

• "Stopped in to enquire about a used car. I was greeted by Nana who was very friendly and accommodating."
• "Special mention to James, he was brilliant throughout and made everything so easy."
• "Also the reception staff at this dealership are very friendly, helpful and attentive too."
• "Graham from sales swiftly responded with information and brochures on the vehicle."
• "I have to thank Jamie Barker for his friendliness and prompt response."
• "I had the opportunity of having the lovely Oli serve me all the way through from the start of my enquiry of a new car through to collecting of my car, he gave me amazing customer service."
• "Wonderful experience. Imtiyaz responded promptly to all emails and telephone calls, answered all questions and helped us all the way through."

Cons:

• "Had a factory recall that was done at this branch, ever since I just get hounded with direct mail to my address, calls and I’m sure if they had my email that would also be spammed!"
• "I put a deposit on a car in May, I looked at the car and it was in awful condition. They decided it's not worth fixing so sold it at an auction. I still haven't received a refund of my deposit, called several times and promised I get it soon every time."
• "If I could give zero stars I would!! Absolutely shocking! Left deposit for a car which I suppose to view and buy but when I turn up on the day of my appointment they told me car was faulty and sent back for repair which is understandable but its been over a month dealer still holding my deposit which has not been returned yet."
• "When someone actually answers, every time I am told ‘we will get him to give you a call because he is busy at the minute’. I am still waiting for a call."
• "The after sales service is rubbish as is the promised callback from anyone."
• "Edited to add: what's especially good is they immediately reply to the bad reviews to give the impression that they'll act upon your feedback. They just ignore it."
• "Please ignore them for your own benefit. They were keen to take my deposit to bring a car from their holding depot in milton keynes."