Sytner Land Rover Maidstone Reviews Summary

Customer Service

Pros:

• "Customer service has been more than helpful, I would give them 10 stars if I could."
• "The customer service I received at Landrover Maidstone was 5 star."
• "All staff were very professional and friendly and all willing to help and answer our queries."
• "Her customer service is outstanding and with my ongoing issue she kept me informed throughout and went that extra mile to get the issue resolved to my complete satisfaction."
• "We were very pleased with the customer service. Nice and friendly staff who really wanted to ensure you were fully informed on your choices etc."
• "Always a great service from Guy Salmon Landrover, Maidstone."
• "The staff team are friendly, courteous and happy to help in whatever way they can."

Cons:

• "Do not bother booking your car in here!"
• "Really not happy with Sytner & their customer service !!"
• "Every time I approached someone or tried to indicate that I required assistance I was ignored."
• "Very unprofessional customer service and rude."
• "Not even visited yet and the service staff over the phone seem to have bad phone manner."
• "The worst place I have ever had the misfortune of being a customer."
• "Terrible service, I was made to feel disregarded and like my sale didn’t matter."

Sales Experience

Pros:

• "Engaging, knowledgeable and helpful service from Guy Salmon in Maidstone."
• "Cairan Hudson our sales person was helpful and professional throughout."
• "He really worked hard to get me a great deal and we came to a conclusion which suited us both."
• "Their salesman Alex Taylor was extremely helpful, nothing was too much trouble."
• "The most professional and attentive experience we have had was courtesy of Joe McDonald at Guy Salmon Maidstone."
• "Salesperson Lee Belcher made our experience just what we expected from Guy Salmon and was helpful and professional throughout."
• "The approach of the sales consultant was superb, he made us feel relaxed as if he knew us before."

Cons:

• "I would AVOID taking your car here for any form service/repair work."
• "Bought a car from them over a year ago paid cash for the car windows to be tinted! Then they said that they couldn't fit me in as it was busy so I had to wait! a year + later and still NO CONTACT from them about my windows or a refund!"
• "At no point was I told this. I was a little disappointed and was told 'we can’t stop people buying cars' to which I understand but it would have been nice to be told as I had a wasted journey."
• "Appalling service. My car went for 3 weeks after it lost power."
• "Salesman not interested after he's made the Sale."
• "Sold us a car which has a software issue which constantly needs updating!"
• "The very pleasant salesman Mike was unable to see me until 30 minutes after the appointment time as he was too busy seeing another customer."

Vehicle Service and Maintenance

Pros:

• "Welcoming, attentive, listening to my needs, explaining works carried out, calling me with regular updates."
• "Ben in the service department was outstanding today."
• "Following a visit to get my battery replaced, and now my vehicle requiring two new tyres as a matter of urgency, Kim Simpson once again unfazed dealt with my situation."
• "Another great experience from the team at LR Maidstone servicing my wife’s car."
• "We retrieved our car today, nice and clean, all in good working condition and safe again."
• "Brilliant and efficient service when in recently to have a minor repair carried out on the boot of my Disco."
• "Great service and test drive in the new Evoque also felt very safe in the dealership with the current COVID safety measures that are in place."

Cons:

• "This is all down to the pushing calls over to Land rover assistance when the car needs a recall to garage due to continued problems with the AdBlue system."
• "The car went in for a service and since then had nothing but problems."
• "Work was completed which was not needed and still hasn't fixed the underlying problem, incurring unnecessary cost."
• "Awful service, we called them in advance to ask if car is available, after 4 hours they managed to find out that car is with them."
• "Good buying experience, but very poor after sales care. Service dept slow to respond and pretty clueless."
• "Dreadful, very poor waiting system on arrival for service and waited for some time on several visits, not a one off!"
• "Service technicians are completely unable to spot basic/common problems with the engine, even when with them for 2 days."

Professionalism and Staff Attitude

Pros:

• "Sytner Land Rover Maidstone is a very professional company, I have had several years of faultless dealings with them."
• "On both occasions I have been more than happy with the service provided."
• "I've always had great service from everyone at Sytner L R Maidstone."
• "I have now taken possession of my second new RANGE ROVER and would like to praise the complete professional service that the team demonstrated over the years."
• "All staff at the dealership, be they reception, sales or service are consistently customer focused."
• "They are experts and very professionals."
• "Most impressed with their professionalism and customer service."

Cons:

• "Waited inside the door to be seen by someone, no other customers there, all staff just sitting at their desks."
• "Extremely bad experience with this company!!"
• "The cleaner had run the side of the car down a post damaging the two doors and the rear quarter."
• "There communication is really poor to say the least."
• "Not customer oriented. Shame."
• "So ive wasted 1x days annual leave for them to tell me there’s nothing wrong with my air con, which I already knew."
• "Dealership refuses to answer any questions and awful customer care!!!!"

Customer Experience and Satisfaction

Pros:

• "You made me feel like royalty when I collected my Discovery Sport."
• "I am highly delighted with my new vehicle and thank you for your assistance."
• "I will definitely recommend Cairan our salesman and this dealership to my friends and family."
• "The most important thing about buying a car from a dealership is THE AFTERCARE!"
• "I will definitely be buying my next car from this place."
• "I had a wonderful experience purchasing a used vehicle at Maidstone."
• "Fantastic service from start to finish at Sytner Land Rover Maidstone."

Cons:

• "The worst place I have ever had the misfortune of being a customer."
• "The whole experience tarred by really bad customer service."
• "Did they think that a woman in her 50's was not worthy of their time as couldn't afford any of their cars ? That's what it felt like."
• "Did look like we are not welcome because probably I wasn't white !!"
• "So I take it it's not that I'm black I have had the experience I've had. They are just horrible people."
• "I had my Land Rover serviced by guy salmon, the lady I meet to hand my keys too was very rude and sarcastic to me."
• "Wish I didn't buy from them."