Address: Free Green Ln, Lower Peover, Knutsford WA16 9QY, United Kingdom
Phone: +441565722766
Rating: 4.6
based on 423 reviews.
Delivery Service
Pros:
"Delivery was exactly as stated, (having left at 2am, arriving at my home address in Cornwall early in the morning 10 days after purchase)."
"Ordered on the Saturday and my conifers were with me by 7am on the Tuesday."
"Delivery so easy. Twenty five...4.5ltr conifers loaded onto 2 low trolley's...very nice delivery man had no qualms about helping us truck them down to the end of the garden and helped to off load them."
"Delivery was well within the expected period, and had a message and a phone call the day before to confirm."
"Received a courtesy call to confirm the delivery would be happening the following day."
"Delivery was quick and on-time."
"The plants arrived quickly and in great condition in really good packaging."
Cons:
"Had a bad experience with this company. I ordered some large laurels in Feb. You have to get in early and was told they were out for delivery on the 4th March via email. They didn’t arrive despite hanging around all week."
"Ordered Bare root hedging in December for January delivery. Didn't arrive till mid February dried out and dead."
"Yesterday we were told it was being delivered, but it never came."
"They asked where to drop of the plants and then drop them somewhere completely different blocking the footpath."
"Delivery was a bit longer than expected, 7-10 days."
"Just a shame they can’t give any idea what time they might arrive."
"Ordered some plants and despite chasing up and being promised to hear news had still not arrived after 4 weeks."
Customer Service
Pros:
"Mark arrived on time and was friendly."
"Customer service (Rhys) outstanding!"
"The customer service was second to none, and we enjoyed a nice lunch in the cafe."
"Katy was a pleasure to work with and made sure my deadline was met."
"Friendly staff, l received a phone call the day before delivery to inform me when to expect my purchases."
"The staff were extremely helpful, the plants arrived exactly as described and very quickly."
"The service was excellent, I was called the day before delivery and the delivery itself was so quick."
Cons:
"I’ve had various email conversations with Claire who had zero interest in customer service."
"I would send them back but they say I have to pay for another delivery charge."
"When I called their customer service they were completely unsympathetic, refused to refund any of the delivery charge."
"Poor service with bad communication between front and back of house. And a bad attitude of management towards staff."
"This was really frustrating, eventually managed to get a delivery tomorrow. But overall I think the customer service is poor especially the attitude from the lady, no apology or anything."
"When I contacted the company the woman was playing the blame game."
"Very disappointed with the response from Support team."
Product Quality
Pros:
"We are exceedingly happy with the exceptional quality and health of the Yew rootballs I bought."
"These arrived well packed and in good condition, with well established roots."
"The plant that arrived looks so healthy and the packaging was top class."
"The plants that arrived were much bigger than expected."
"The plant was well established, strong and healthy."
"The conifers are lovely, bushy and good quality."
"All the trees were much bigger than expected and were excellent value."
Cons:
"Ordered 5 hedging plants through Grassland Nursery and 3 of them were spoiled because GRASSLAND NURSERY did not pack them properly."
"We are a little worried that the root balls are, once you removed the bag and soil, very small."
"They Charge you additional amount for delivery and later makes you bear the cost of broken planter, spoiled plant leafs and soil as they were damaged in transportation."
"All 4 plants arrived the same exact size of a £40+ plant with most of the leaves going yellow."
"Very poor quality plants! I ordered 16 bamboo plants from Grasslands."
"The plants themselves are not in a well cared for state."
"Purchased a 3.5M Alder Tree but was disappointed to discover it was root balled in a canvas wrap and just stuck in a pot with hardly any roots."
Value for Money
Pros:
"Even with the postage costs they worked out cheaper than my local garden centre and they were all healthy and a good size."
"The plants were very competitively priced."
"Really healthy, well established trees. Brilliant for the price."
"The actual plants are in very good condition, larger than expected and without doubt worth the money."
"Exceptional value for money for great quality plants."
"Highly recommend, worth every penny and garden is starting to look tremendous."
"The plants were delivered within 48 hours and are really excellent quality."
Cons:
"Our initial thoughts were that we had paid a little bit too much especially with the £17 delivery."
"I appreciate that it was a large and bulky order coming a fair distance but suppliers these days generally factor this in with internet business and do not pass on all the delivery cost to the customer."
"I found the delivery charge rather excessive, however, and would certainly think twice about ordering again because of this."
"Only issue was that it took nearly 3 weeks to deliver and there was no contact from them to explain why delivery was taking too long."
"The only downside was that most of the plants came without a label and I didn’t know which ones they were or their planting instructions."
"Please avoid them if you are someone who cannot carry large plants yourself from the road outside into your home. They are 'curb side delivery' only."
"Purchased 10 hedge plants in December which were delivered in February. Sadly not one tree has shooted."