Marks and Spencer Reviews Summary

Store Size and Layout

Pros:

• "Very big store and also one of the only places to have an M&S bank in store."
• "This is a really huge M&S so I love it and hate it in equal measure."
• "It’s flagship of M and S. It has more choice of products and more space than the 173 Oxford Street branch."
• "This is probably one of the biggest M&S stores in the country - massive."
• "Very clean and spacious."
• "This Marks and Spencer here is the best outlet in London. It is easily accessible from the tube."
• "The mother of all M&S stores spanning multiple floors and with a huge selection."

Cons:

• "It's big and crowded and did not have what I was looking for."
• "Each floor - for the sake of argument - is about 50,000 square feet - try to find a member of staff - hopeless."
• "The shop floor was a mess, not dirty but the layout is schizophrenic, hard to find anything."
• "Sale/ clearance clothes all squeezed together."
• "Very poor flagship store..needs a major update...hate all the tall divisive display stands, would prefer to be able to see what's ahead of me."
• "Always feels empty. Nothing different stock wise."
• "Just a bit too big for my liking."

Staff and Customer Service

Pros:

• "Large cafe upstairs had helpful staff, but the area was not very well cleaned and most of the tables had rubbish left on them."
• "A big thank you and recommendation to your counterstaff on floor two."
• "Staff are lovely in the food hall but there are never enough staff at the checkouts."
• "Staff at exchange/refund are professional and nice."
• "The staff are well-trained and knowledgeable."
• "Staff is very helpful and courteous too."
• "Staff are always willing to help and go to the extra mile."

Cons:

• "Visited the furnishings department and was greeted by a very unhelpful member of staff."
• "Called them 3 times to be put through to the mens's dept. Each time the phone rang approximately 10 times with NO answer and eventually cut off each time."
• "Asked 4 different members of staff about sizes and not one of them came back."
• "On Menswear floor not a single shop assistant for twenty minutes and no-one on payment counter."
• "Staff always seem to be busy but don't ever seem to be doing anything."
• "The staff are clueless and are not capable of offering any help."
• "Service casual...staff chatting not helping us shoppers."

Food and Cafe

Pros:

• "Hot food selection is yummy AND healthy."
• "Everything on the plate was delicious so I would definitely recommend the Christmas Dinner."
• "I really like M&S and especially their food department where you can find nice food like sandwiches and sushi when you are on the go."
• "Foodhall has all variety food items, especially for the Lunchtime."
• "Having a warm cup of tea and a piece of carrot or Victoria cake is also appreciated during the very cold days we had last weekend."
• "The cafe is nice and relaxing with really friendly staff."
• "The food hall sells good quality food."

Cons:

• "It was also quite hard to find a clean table."
• "Restaurant: Having had some great food at other M&S stores I was disappointed with the 'heat and serve' options available."
• "Disappointing serving staff failed to make any eye contact then serviced cold pancakes."
• "Cafe was incredibly dirty and messy - no one clearing away trays etc and the floor was covered with food and litter."
• "Didn’t have a good experience trying to grab some lunch here today."
• "The Caffè has a good selection of food that is quite tasty however the seating arrangements have to be improves and.the tables are not cleaned on a regular basis."
• "Downside, toilets are smelly."

Value and Pricing

Pros:

• "Great prices and good quality stuff."
• "I bought 4 items for only £6, really good priced."
• "May not be the trendiest of places but I love that I can find a dressy top for £8—15."
• "Value for money is the best in town, they don't have just cheap stuff that won't last."
• "The product prices very reasonable and the items quality excellent too."
• "It has now become price competitive, making many of its products excellent value for money."
• "The range of clothes is very good, I love that they have different lengths of trousers for the same waist size."

Cons:

• "It's definitely not worth it for the size of such shops, all collections are stupendous costly."
• "The price of bras that M&S charge are absolutely ridiculous."
• "The clothing department is a bit too pricy for our MYR currency."
• "The prices are higher than average from similar brands."
• "As a 60 year old man I went to marks and Spencer for a pair of chinos and a belt well I nearly classed it was almost £50."
• "But I regret to say there was a distinct lack of stock and sizes were unavailable and it wasn't value for money like it has been in the past."
• "Certain items such as men's underwear and shoes have become pricier over the years and little if anything is now 'Made In England', as used to be."