Asda Beckton Superstore Reviews Summary

Customer Service

Pros:

• "Maria from customers services kindly found me a trolley after I walked around 2 car parks and none were to be found."
• "The representative was helpful in resolving the issue, reinstating my order, and even offered a free delivery as an apology for the inconvenience."
• "I managed to speak to a lovely lady by the name of Sherelle who was very helpful and knowledgeable, she restored my faith in Asda."
• "Was served by a very helpful gentleman Michael this evening. He made the trip to Asda great."
• "Thank you so much to everyone who helped us."
• "The Beckton staff were amazing, really reassuring, kind, understanding, and polite."
• "The staff are very friendly and helpful they are always working hard to re stock the shelves."

Cons:

• "This is the absolute worst store for online shopping deliveries."
• "Every time I go there to pick up an order for my customer, they completely ignore me."
• "Also all the staff is rude all the time, in store, out at pick up, the delivery drivers..."
• "Spoke to Paola Estrada who was extremely rude in nature."
• "Extremely rude staff, no knowledge of their own products and procedures."
• "The customer service team shouted at my partner for simply asking a question about a collectible online item."
• "The staff Tracy is super rude, she just took the item out of my hand, and told me to go back to my country."

Store Layout & Cleanliness

Pros:

• "Since they had their reorganization there's more space and more choices of food and the clothing and children's departments have expanded."
• "The store is clean, organised and well laid out!"
• "This Asda Beckton has a good collection, from fresh veggies to fruits, household needs and other kitchen items."
• "After the pandemic all shopping places has taken extra safety measure."
• "Store is fairly well laid out with free (limited time) parking."
• "Its clean, the trolley shelters are moved back allowing more space to come out with your trolley and not crashing into anyone."
• "Nice and clean. Great amount of different products suitable for everyone."

Cons:

• "The food and vegetables are a hit and miss most times a miss, as the taste and fruit and vegetables life is not great."
• "Lots of empty shelves again full up with Asian shopkeepers buying everything to sell at inflated prices in their own shops."
• "Fairly clean except the public restroom is a let down, very smelly and not very hygienic."
• "The cafe within Asda seems sort of unclean, I remember one summer there were fly's flying around the soda machine."
• "This Asda is a bit scabby. I wouldn't even bother using their toilets. Absolutely filth."
• "The shop was dirty there was litter everywhere."
• "The mens toilets was filthy."

Shopping Experience

Pros:

• "The checkout is easier as they have the scan and shop handsets which is easy to use and cuts down waiting time and keeps the store flowing."
• "The staff members I came in contact with were very friendly."
• "Meat sells quickly in here."
• "Massive stores, with amazing selection on a wide spectrum of products."
• "All grocery items available... it is a very big shop, you will get everything here."
• "A good selection of fruit, veg, groceries, clothing etc and loads of offers."
• "The store is always well stocked."

Cons:

• "I will not be using Asda online delivery’s again!"
• "Online shopping is a massive disappointment every time I need something from Asda."
• "The bakery's quality is lacking in comparison to competitors such as Lidl and Sainsbury's."
• "The store itself is awful and not a place I would shop regularly."
• "The worst place to get home delivery."
• "Their click and collect is the absolute WORST; you honestly spend 20 minutes waiting to be acknowledged."
• "Staff are unhelpful and uncommunicative."