The Hole In The Wall Reviews Summary

Atmosphere

Pros:

• "Really nice atmosphere and super friendly staff."
• "A really nice quaint gem in the middle of a lovely town centre."
• "Great historical pub with really friendly staff."
• "Lovely cosy atmosphere."
• "Nice pub, nice atmosphere."
• "The atmosphere was great."
• "Really nicely decorated place with plenty of comfortable seats."

Cons:

• "Skip this one. Despite the charming facade and cosy atmosphere the food is not great and the service is terrible."
• "From sticky floors, bar tops and tables, to the unkempt furniture and peeling wallpaper, its difficult to ascertain why it had received such laudable reviews in the past."
• "A bit dark and dank inside attracts some shady looking people."
• "It might have been the time I went in but the pub was dead."
• "No draught beer, dark, music too loud toilets and pretty much the rest of the pub was filthy."
• "Place is pretty dead, for reasons it seems."
• "Quite dark inside but a nice atmosphere and clean."

Service

Pros:

• "Our server, Caitlin, was great and knowledgeable on all the different things on offer - excellent consideration for allergies."
• "Very well run/managed I will be coming back here again and will recommend it to all."
• "Staff are friendly and very welcoming."
• "The staff are very friendly and attentive nothing is ever a problem."
• "Fantastic service from the staff."
• "Great service by Izzy and Rich!"
• "Staff were quick & friendly."

Cons:

• "AVOID at all costs, bar staff take your drinks if unattended for more than a second."
• "One star is too much! Shocking customer service. Staff were rude and unfriendly."
• "The gentleman who brought our food out was rude, unprofessional and had a filthy apron."
• "The serving staff on the night were an unsmiling unwelcoming bunch."
• "Only downside was the staff, miserable as hell."
• "Staff were so rude in informing us and in their general attitude."
• "One very rude member of staff, wasn't pleasant when serving food."

Food

Pros:

• "Fish n chips very good best I've had in a pub for a long time."
• "Food is always great. Really nice atmosphere and you’re down in the basement."
• "Food quality was excellent and cooked even better."
• "The tapas were good and they arrived quite quickly after ordering."
• "Both meals were excellent. Food cooked perfectly."
• "Food was delicious."
• "Food was excellent! Really enjoyed my meal!"

Cons:

• "However food was substandard, sure not worth the money."
• "Ordered a Southern fried chicken stack and it came with about 3 chips and no bbq sauce, as described."
• "Food arrived finally after an hour and the smothered chicken which I had ordered was no bigger than Warwick Davis’ foot."
• "Worst food ever."
• "Then we had to change our menu choices 3 times, due to foods not being available!"
• "Undercooked and chips were overcooked cannot put into words how bad this was."
• "Food was manufactured/pre-formed/frozen fare so at best average."

Drinks

Pros:

• "Wide selection of lagers and spirits."
• "Large range of drinks."
• "Great choice of beers."
• "Great selection of beers and drinks."
• "Lured in by Happy hour on Friday, £3 for a selection of drinks."
• "Staff here were really friendly, and talked through the different rums they had."
• "Good pub food menu, quick service and generous portions, Guinness is excellent."

Cons:

• "I personally thought the drinks were over priced."
• "It's just a shame they didn't have any real ale and only just ipa and lagers."
• "The 'free' drink that was supposed to come by signing up for the newsletter was refused until we ordered food."
• "AVOID at all costs, bar staff take your drinks if unattended for more than a second."
• "No draught beer, dark, music too loud toilets and pretty much the rest of the pub was filthy."

Cleanliness

Pros:

• "Visiting the hole in the wall for second time, each time the food as been excellent staff are very friendly and the pub is spotless."
• "Paid another visit to the pub since all the new restrictions, very professional service."

Cons:

• "From sticky floors, bar tops and tables, to the unkempt furniture and peeling wallpaper, its difficult to ascertain why it had received such laudable reviews in the past."
• "No draught beer, dark, music too loud toilets and pretty much the rest of the pub was filthy."
• "The men's toilets are worth mentioning too. I don't usually feel the need to comment on toilets but these in particular were so bad with their stink that you could literally feel your eyes burning when the wall of ammonia smacked you in the face."
• "The men's toilets were appalling, urine all over the floor, couldn't use them so had to wait until we left."

Value

Pros:

• "Kids meals were good and well priced."
• "Would eat everything on it, and price wise, put it like this it was better than a fast food restaurant, but ten times better. Outstanding."
• "The food is so nice and great value for money too especially with the cost of living rising and rising."
• "Fabulous pub food all at far more reasonable prices than you find in Shrewsbury normally."
• "5 tapas for £20 is a bargain."

Cons:

• "However food was substandard, sure not worth the money."
• "I personally thought the drinks were over priced."
• "Me and partner went for a meal there yesterday the prices where ridiculous for what food you where getting the portion sizes were very small."