Wren Kitchens Reviews Summary

Customer Service

Pros:

• "My experience with Wren kitchens started really well with 1st class service from the salesman Jake from the Bolton store."
• "We dealt with Danni at Bolton and we cannot thank her enough. Great service and incredible quality kitchen."
• "The salesman was very professional and he didn't push us into buying anything that we did not want to buy."
• "Abid Khan at the Bolton showroom was absolutely brilliant. He designed our kitchen for us and kept in touch with us throughout the whole process."
• "We are delighted with their willingness to help buyers and create a project according to their wishes."
• "The planner was so helpful, the man who fitted the kitchen, warren from linguard and lomax, also fitted the tiles and flooring."
• "Excellent customer service and lots of different units and colours to choose from to suit all budgets."
• "From start to completion of my kitchen everything ran smoothly Wren where very professional throughout."

Cons:

• "If your kitchen isn’t easy to design I absolutely would not use Wrens. They get bolshy and rude if you don’t hand over a deposit at a time of their choosing."
• "Shocking customer service once the kitchen is purchased. Several mistakes with the delivery as in missing parts."
• "Wren doesn't care about it! If you gonna go with them make sure you find your own fitter or do it yourself if you are able to!"
• "Wren won't refund the shelves. I've recommended avoiding Wren at all costs to my family and friends."
• "The installation office are nothing more than annoying as they do not read the emails sent to them from the staff in the showrooms."
• "Pushy staff, didn't get time to even look around and was approached by the same person twice!"
• "Pushy young lads pounce as you walk through the door, pestered to hell with inane questions that are so obviously drilled in as a script."
• "Abid Khan at the Bolton showroom was absolutely brilliant. He designed our kitchen for us and kept in touch with us throughout the whole process."

Design and Planning

Pros:

• "The communication was great throughout the process, delivery was perfect and any issues were dealt with very efficiently."
• "The service that we received at Wren Kitchens was excellent. From the time that we first walked into the showroom to the time that the kitchen was delivered."
• "The kitchen designer, Bobbie, was superb throughout and the delivery drivers couldn't be more helpful if they tried!!"
• "We visited Wren Kitchens today and the service from Jake was fantastic. He was friendly, knowledgeable and understood exactly what we wanted."
• "My kitchen fitter said Wren kitchens are built to a high standard and this was no exception."
• "Abid Khan is an absolute godsend to Wren Kitchens Bolton. He was kind and courteous throughout the whole experience."
• "We had a great experience with the whole process from great help designing the kitchen and bringing the best out of the kitchen."
• "The designer listened carefully to what I wanted and came up with a good result."

Cons:

• "The cabinet under the sink is small and the sink didn't go inside and they asked me to buy the cabinet from outside or to wait more 10 days to be delivered."
• "The side cabinet on the top of the 90cm gas hob was 75cm only as the sides going to be over the direct fire and heat, very big fault in the design."
• "The first Wren design Jonathan Shone did wouldn’t work in the new space. And neither would the second."
• "We didn't buy our works tops from Wren we used Finch's in Wigan and saved over £2000 for the same product."
• "Where to start..... well first of all the showrooms are great and the staff in them are really helpful when they think there's a sale... obviously."
• "We've recently learned the guy they sent out to measure up didn’t do his job correctly so we were sent the wrong size units."
• "The place was huge, with a large selection of designs on offer. As we bought more than 5 units, we got a 50% deduction on the price!"
• "We went to the Warrington showroom and found the service poor at best really on average we were kept waiting for around an hour before being seen."

Delivery and Installation

Pros:

• "The delivery date was agreed to fit in with my holiday so I could be away during the fitting."
• "The delivery team and drivers were careful and on time and checked everything off with me to make sure the order was complete."
• "Wren provided lots of helpful information regarding the installation process which I didn't expect."
• "The kitchen arrived on time and the delivery team were very helpful, likewise with the worktop installers too."
• "Wren kitchens did everything they could to ensure we were extremely happy with our new kitchen."
• "Brilliant experience of bringing both our utility room and kitchen island to life. Experience was so thorough, from the initial design, to seeing it in the VR headset, the space being measured, and the delivery was prompt."
• "Once the order was placed we started to receive emails from Wren notifying us of our delivery date etc."
• "Delivery of goods arrived on the exact day and a map of the kitchen provided a few days before with a big label asking to give to the fitter."

Cons:

• "Very disappointed with my order. Over 32days later and 8 delivery’s and I’m still being sent garbage that shouldn’t be making it out of the warehouse."
• "I'm still waiting on more replacements. Poor quality and very badly made so unhappy with the kitchen it’s unbelievable."
• "They sell you a dream which in reality it is a nightmare. Designer appointment, delivery, everything started off really well."
• "Several mistakes with the delivery as in missing parts. Eg. Doors! Trims! Even sent us the wrong size splash back."
• "We designed the kitchen in January 2022 and have recently learned the guy they sent out to measure up didn’t do his job correctly so we were sent the wrong size units."
• "When the kitchen was delivered we were missing the wood floor, when we rang customer care we were told that our kitchen consultant Danni Razaq had removed our flooring prior to the delivery."
• "The kitchen has changed our kitchen diner beyond our expectations. It looks amazing as well as being practical."
• "Impressed! Showroom was well laid out with many different kitchen designs available to view and test cupboards, drawers etc."