The Swettenham Arms Reviews Summary

Food Quality

Pros:

• "Excellent food and a good choice of hand drawn beers at the bar."
• "The food was good solid pub fare, well presented, piping hot."
• "Food was delicious and portion sizes were very generous - excellent value for money."
• "The food was exceptional."
• "Food was outstanding."
• "Had a fabulous curry at the Swettenham Arms. Gorgeous food that I thoroughly enjoyed."
• "The sunday roast was very nice."

Cons:

• "The food did not live up to expectations either...tough sirloin steak, overcooked halloumi, undercooked chips, dried-up chicken in stodgy rice in the stroganoff, dry bread, overcooked vegetables."
• "The chicken itself was very dry."
• "Roast dinner was barely hot, not much gravy or roast potatoes."
• "Both meals came accompanied with chips and these had very obviously been reheated."
• "Even at half price, it was not good value. 24 disgruntled customers will not be returning."
• "Very definitely not £16 worth. A really stingy meal - I was still hungry after I had finished and to be honest felt a bit ripped off."
• "The beef was full of fat I was unable to eat it."

Service

Pros:

• "The staff were attentive at a level I hadn't experienced in a pub for a very long time."
• "Nina and the team are incredibly accommodating and the friendliest bunch of people you’ll ever meet."
• "Our waitress was very pleasant and attentive."
• "Every member of staff provided impeccable service and with a smile."
• "Staff were lovely and catered for my allergy."
• "Excellent customer service."
• "Service from the staff was excellent, polite, and friendly."

Cons:

• "The service was incredibly slow, especially as the meals were booked in advance. A wait of 90 minutes!"
• "Never came to ask if meal ok or if wanted more drinks, so not very attentive."
• "Girls paid to do a job rather than girls offering genuine customer service."
• "Waited over 30 mins for drinks order. Over an hour for starters, once they had arrived within 2 minutes the mains arrived."
• "The service was very very slow, we had booked but walk ins got served before us."
• "Staff seemed rather unconcerned when we mentioned it when asked how the meal was."
• "Extremely rude staff in the restaurant, laughing at customers for using the toilet and talking loudly and rudely about customers in the restaurant."

Ambiance and Location

Pros:

• "One of the finest pubs in Cheshire - and this is against some pretty stiff competition. Wonderful, peaceful location and a tremendous selection of food & drink."
• "A hidden gem. Down a narrow country lane. Lovely old pub with traditional rooms/decor."
• "This is a lovely pub in a beautiful location."
• "Absolutely love it here. Perfect food, lovely ambiance and open fires, we will always come back."
• "The pub is set in a beautiful location with a nice dog walking area next to it."
• "Very relaxing to sit outside near the lavender. Beautiful historic building with fabulous floral displays."
• "This place is beautiful!! With a wooded walk around the back and lavender fields at the side."

Cons:

• "We won't be going back for food. With better service we might have forgiven them but the entire experience was just lacking :-("
• "They need to get this sorted as people will leave in droves if this continues."
• "Disappointed to visit on Saturday to discover that there was no food due to a wedding taking place."
• "The place was really cold and I ate my lunch with my coat on."
• "Pub was extremely crowded and it was difficult to enter or get through to restaurant."
• "Outside looks a bit shabby with tables going rusty and chairs that could do with replacing or at least a paint, no sign of tables getting wiped down."
• "Wheelchair users might find it a challenge negotiating the bar area."