The Range, Loughborough Reviews Summary

Store Layout and Cleanliness

Pros:

• "It's nice, big with plenty of room to walk around."
• "The store itself was clean and bright with a wide range of well priced goods."
• "Nicely set out, bright and welcoming."

Cons:

• "The already narrow walkways filled with pallets with staff standing around them chatting."
• "The place was a mess."
• "Aisles very narrow, products packed in."
• "It's not clean at all. The toilets I am sorry to say this but where disgusting."
• "Dirty, cramped aisles and shelving, very dingy and run down needs a serious overhaul."
• "Mess everywhere. Blocked aisles."
• "For a long time now the smell when you enter is awful 😖 the only way I can describe it is a strong smell of B.O!"

Customer Service

Pros:

• "The staff were very cheerful and friendly, as well as helpful."
• "Especially Anthony, who goes that extra mile."
• "staff are always helpful."
• "Very helpful staff, a piece of furniture we needed as part of a set not available in Loughborough."
• "The friendly staff helped point me in the direction to find my items."
• "James in the Garden section was fantastic in locating a Garden Arch."
• "Found the staff very helpful and greeted with a smile."

Cons:

• "Customer service desk is not great."
• "Nice enough shop but the staff are completely disinterested in assisting customers."
• "Not bad, but everything is expensive. Staff don't seem to know what they have in stock."
• "Please avoid as the service is actually disgusting."
• "Good product range but terrible customer service."
• "Staff are more interested in talking amongst themselves throughout the store than doing the job!"
• "VERY poor customer service virtually non existent."

Product Range and Availability

Pros:

• "Everything from professional art supplies to home decor crafting vehicle maintenance electronics tools and everything in between!"
• "Great range of christmas decorations."
• "Good quality plants in outdoor area."
• "This has everything and more. You will find most things here."
• "Huge store in Loughborough, selling many different items e.g. art supplies, mirrors, decorations."
• "Has everything i need, spraypaint, epoxy glue, paints, sketchbooks and card."
• "A phenomenal shop. Everything you need, from fire wood to art materials."

Cons:

• "Rubbish bought 8 rolls of lining paper had it 3 weeks 2 rolls spare would not take back without the receipt."
• "Stock seems to be less than it was and the craft sections seems to be getting smaller."
• "Needs a larger range of haberdashery for example they have a large range of ribbons but NO bias tape."
• "Stuffed to the rafters with stuff now that the Xmas decorations are out."
• "Just avoid the pet food. It’s awful, cheap and very unhealthy."
• "Seems like 50% of things don't have a price on them, or it's worn off the rack."
• "I would say that a good 3rd of all the plants outside were dead and I mean crispy dead."